{"id":2694,"date":"2020-04-01T09:13:11","date_gmt":"2020-04-01T09:13:11","guid":{"rendered":"https:\/\/alloggio.qodeinteractive.com\/?page_id=2694"},"modified":"2026-04-27T16:20:28","modified_gmt":"2026-04-27T16:20:28","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.vanvaz.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2694\" class=\"elementor elementor-2694\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ba24173 elementor-section-full_width qodef-elementor-content-grid elementor-section-height-default elementor-section-height-default\" data-id=\"ba24173\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ad81f16\" data-id=\"ad81f16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba99f13 elementor-widget elementor-widget-html\" data-id=\"ba99f13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\njQuery(document).ready(function($) {\n    var delay = 100;\n    setTimeout(function() {\n        $('.elementor-tab-title').removeClass('elementor-active');\n        $('.elementor-tab-content').css('display', 'none');\n    }, delay);\n});\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6b609d elementor-widget elementor-widget-text-editor\" data-id=\"c6b609d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>VanVaz Rates<\/h3><p class=\"p1\">Choose how you want to travel\u2026 we adapt to you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ac1c6d elementor-widget__width-initial elementor-widget elementor-widget-accordion\" data-id=\"4ac1c6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7831\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7831\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Basic \u2013 The essentials to start your adventure<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7831\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7831\"><ul class=\"ul1\"><li class=\"li1\">Self check-in and self check-out<\/li><li class=\"li1\">Date change available (additional cost of \u20ac80)<\/li><li class=\"li1\">Non-refundable fee<\/li><li class=\"li1\"><b>Deposit of \u20ac800<\/b><\/li><li class=\"li1\"><b>Basic coverage with deductible included (\u20ac1500)<\/b><\/li><\/ul><p class=\"p1\">Ideal if you have your dates set and are looking for the most economical option.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7832\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7832\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Flex \u2013 More comfort and flexibility for your trip<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7832\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7832\"><ul class=\"ul1\"><li class=\"li1\">Self check-in and self check-out<\/li><li class=\"li1\">Free date changes up to 72 hours in advance<\/li><li class=\"li1\">Non-refundable fee<\/li><li class=\"li1\">Personal towels included<\/li><li class=\"li1\">Additional driver included<\/li><li><strong>No bond required<\/strong><\/li><li class=\"li1\"><b>Basic coverage with deductible included (\u20ac1500)<\/b><\/li><\/ul><p class=\"p1\">Perfect if you want to travel with greater peace of mind and share the driving.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7833\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7833\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Top \u2013 The most complete VanVaz experience<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7833\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7833\"><ul class=\"ul1\"><li class=\"li1\">In-person check-in with a VanVaz advisor<\/li><li class=\"li1\">Free date changes up to 72 hours in advance<\/li><li class=\"li1\">Refund option available*<\/li><li class=\"li1\">Personal towels included<\/li><li class=\"li1\">Additional driver included<\/li><li class=\"li1\">Post-trip cleaning included**<\/li><li><strong>No bond required<\/strong><\/li><li class=\"li1\"><b>Full coverage included (maximum peace of mind during your trip)<\/b><\/li><\/ul><p class=\"p1\">For those looking to travel worry-free and enjoy the experience to the fullest.<\/p><p class=\"p1\"><em>*Not applicable in case of non-appearance without prior notice.<\/em><br \/><em>**Dirty water disposal is not included and must be done by the traveler.<\/em><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3556a36 elementor-widget elementor-widget-text-editor\" data-id=\"3556a36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Reservation changes<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae91398 elementor-widget__width-initial elementor-widget elementor-widget-accordion\" data-id=\"ae91398\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1831\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1831\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I change my VanVaz reservation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1831\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1831\"><p class=\"p1\">Yes, we adapt to your trip.<\/p><p class=\"p1\"><br \/>Depending on the rate you have chosen, you can modify your booking under different conditions:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>BASIC<\/b>Date change available at a cost of \u20ac80<\/li><li class=\"li1\"><b>Flex and Top<\/b>Free change up to 72 hours before the start of the journey<\/li><\/ul><p class=\"p1\">Because we know plans can change\u2026 and we want to make it easy for you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1832\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1832\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I change my reservation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1832\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1832\"><p class=\"p1\">It&#039;s very simple:<br \/>Write to us at\u00a0<a href=\"mailto:hola@vanvaz.com\"><span class=\"s1\"><b>hola@vanvaz.com<\/b><\/span><\/a>\u00a0or contact your VanVaz advisor indicating:<\/p><ul class=\"ul1\"><li class=\"li1\">Reservation number<\/li><li class=\"li1\">Name of main tenant<\/li><li class=\"li1\">Changes you wish to make<\/li><\/ul><p class=\"p1\">We will send you the new confirmation as soon as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1833\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1833\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Are there any costs to change my booking?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1833\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1833\"><p class=\"p1\">It depends on your plan:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>BASIC<\/b>: management fee of \u20ac80<\/li><li class=\"li1\"><b>Flex and Top<\/b>Free exchange up to 72 hours before<\/li><\/ul><p class=\"p1\">If the new rental has a higher price, you will only pay the difference.<br \/>If it&#039;s a minor... there&#039;s no refund, but we&#039;ll give you a little something.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1834\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1834\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I modify my reservation more than once?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1834\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1834\"><p class=\"p1\">Yes, we want you to enjoy the process without worries.<\/p><ul class=\"ul1\"><li class=\"li1\">You can perform\u00a0<b>up to 2 modifications<\/b>\u00a0up to 72 hours before the trip<\/li><li class=\"li1\">After these changes, it will no longer be possible to cancel for free.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4eb30e elementor-widget elementor-widget-text-editor\" data-id=\"d4eb30e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Cancellation<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdb9d54 elementor-widget__width-initial elementor-widget elementor-widget-accordion\" data-id=\"cdb9d54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2151\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2151\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I cancel my VanVaz reservation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2151\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2151\"><p class=\"p1\">We know that plans sometimes change\u2026 and here it also depends on your rate:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>Basic and Flex<\/b>: they do not allow refunds<\/li><li class=\"li1\"><b>Top<\/b>: allows refund*<\/li><\/ul><p class=\"p1\">The more flexibility you need, the more we recommend opting for the Top rate.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2152\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2152\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I cancel my reservation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2152\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2152\"><p class=\"p1\">Just write to us at\u00a0<a href=\"mailto:hola@vanvaz.com\"><span class=\"s1\"><b>hola@vanvaz.com<\/b><\/span><\/a>\u00a0or your VanVaz advisor with:<\/p><ul class=\"ul1\"><li class=\"li1\">Reservation number<\/li><li class=\"li1\">Name of main tenant<\/li><\/ul><p class=\"p1\">And we&#039;ll take care of the rest.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2153\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2153\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Are there cancellation fees?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2153\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2153\"><p class=\"p1\">We do not charge management fees, but the terms depend on your tariff:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>Basic and Flex<\/b>: do not include refund<\/li><li class=\"li1\"><b>Top<\/b>: includes refund, except in case of no-show without notice<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2154\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2154\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I cancel extras or additional equipment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2154\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2154\"><p class=\"p1\">Yes, you can cancel them under the same conditions as your main booking, depending on the rate you purchased.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2155\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2155\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How is the refund processed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2155\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2155\"><p class=\"p1\">If your plan allows it (Top Plan):<\/p><ul class=\"ul1\"><li class=\"li1\">It will be done using the same payment method used<\/li><li class=\"li1\">If it was a bank transfer, we will need your IBAN<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c1e368 elementor-widget elementor-widget-text-editor\" data-id=\"9c1e368\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Damages and insurance<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a1a5d5 elementor-widget__width-initial elementor-widget elementor-widget-accordion\" data-id=\"1a1a5d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2731\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2731\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What coverage is included in my VanVaz reservation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2731\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2731\"><p class=\"p1\">At VanVaz we want you to travel with peace of mind from minute one.<\/p><p class=\"p1\">All our campers include insurance, but the level of coverage depends on the plan you choose:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>BASIC<\/b><ul class=\"ul1\"><li class=\"li1\">Basic coverage with a \u20ac1500 deductible for damages.<\/li><li class=\"li1\">Bail\u00a0<b>800 \u20ac<\/b><\/li><\/ul><\/li><li class=\"li1\"><b>Flex<\/b><ul class=\"ul1\"><li class=\"li1\">Basic coverage with a \u20ac1500 deductible for damages.<\/li><\/ul><\/li><li class=\"li1\"><b>Top<\/b><ul class=\"ul1\"><li class=\"li1\"><b>Full coverage included (maximum peace of mind during your trip)<\/b><\/li><\/ul><\/li><\/ul><p class=\"p1\">You choose the level of protection you want to travel with.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2732\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2732\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What does coverage with a deductible mean?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2732\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2732\"><p class=\"p1\">Basic coverage includes comprehensive insurance with\u00a0<b>\u20ac1,500 deductible for damages<\/b>.<\/p><p class=\"p1\">This means that, in the event of an incident, that would be the maximum amount to be covered.<\/p><p class=\"p1\">If you prefer to reduce or eliminate that deductible, you can do so during the booking process.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2733\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2733\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I reduce the deductible?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2733\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2733\"><p class=\"p1\">Yes, you can travel with even greater peace of mind with our additional packages:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>Advanced<\/b>\u00a0\u2192 reduces the franchise to\u00a0<b>600 \u20ac<\/b>\u00a0(\u20ac15\/day)<\/li><li class=\"li1\"><b>Complete<\/b>\u00a0\u2192 eliminates the franchise (<b>0 \u20ac<\/b>) (\u20ac25\/day)<\/li><\/ul><p class=\"p1\">Recommended if you want to avoid unexpected events and travel without worries.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2734\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2734\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What does the full coverage of the Top rate include?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2734\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2734\"><p class=\"p1\">The Top rate is designed so you only have to worry about enjoying yourself:<\/p><ul class=\"ul1\"><li class=\"li1\">No franchise worries<\/li><li class=\"li1\">Greater protection against potential damage<\/li><li class=\"li1\">A more comfortable and safe experience<\/li><\/ul><p class=\"p1\">It&#039;s the ideal option if you&#039;re looking to travel with complete peace of mind.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2735\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2735\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What other coverages are included?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2735\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2735\"><p class=\"p1\">All our rates also include:<\/p><ul class=\"ul1\"><li class=\"li1\">Liability insurance<\/li><li class=\"li1\">Roadside assistance throughout Europe<\/li><li class=\"li1\">Anti-theft protection<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2736\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2736\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do I need additional cancellation insurance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2736\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2736\"><p class=\"p1\">It depends on the rate you choose:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>Basic and Flex<\/b>: do not include refund<\/li><li class=\"li1\"><b>Top<\/b>: includes possibility of refund*<\/li><\/ul><p class=\"p1\">If you want maximum protection before and during your trip, the ideal combination is <b>Top rate + full coverage<\/b>.<\/p><p class=\"p1\">If you need extra coverage for personal reasons (illness, unforeseen events, etc.), you can take out an external insurance policy.<\/p><p class=\"p1\">*Not applicable in case of non-appearance without prior notice.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60119ca elementor-widget elementor-widget-text-editor\" data-id=\"60119ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>VanVaz reservation<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0ccb17 elementor-widget__width-initial elementor-widget elementor-widget-accordion\" data-id=\"d0ccb17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2181\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2181\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Your online campervan reservation<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2181\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2181\"><p class=\"p1\">Booking your VanVaz is just the first step\u2026 we&#039;ll guide you through the whole process.<\/p><p class=\"p1\">Once you complete your booking, you will receive a\u00a0<b>confirmation email<\/b>\u00a0with all the details of your trip (dates, model, amount, etc.).<\/p><p class=\"p1\">From there, we will send you a series of emails so that you can complete your information before the trip:<\/p><ul class=\"ul1\"><li class=\"li1\">Upload of ID card or identity document<\/li><li class=\"li1\">Driver&#039;s license<\/li><li class=\"li1\">Information required for the contract<\/li><\/ul><p class=\"p1\">This process is key to <b>streamline check-in and check-out<\/b>, and comply with regulations (just like in any tourist accommodation).<\/p><p class=\"p1\">In addition, you will receive:<\/p><ul class=\"ul1\"><li class=\"li1\">Video instructions for your camper model<\/li><li class=\"li1\">Detailed information for collection<\/li><li class=\"li1\">Direct contact with your VanVaz advisor (email or WhatsApp) to help you with everything you need<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2182\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2182\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How much does a VanVaz cost?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2182\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2182\"><p class=\"p1\">We have different models to suit your type of adventure:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>Mini Camper<\/b><\/li><li class=\"li1\"><b>Maxi Camper<\/b><\/li><li class=\"li1\"><b>Desert Camper (high-end)<\/b><\/li><\/ul><p class=\"p1\">Prices vary depending on the model and season, with options available\u00a0<b>from \u20ac69<\/b>.<\/p><p class=\"p1\">In addition, you can choose the rate that best suits you:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>BASIC<\/b>: the most economical option<\/li><li class=\"li1\"><b>Flex<\/b>: more comfort and flexibility<\/li><li class=\"li1\"><b>Top<\/b>A complete and worry-free experience<\/li><\/ul><p class=\"p1\">You will find all the updated information on our website and in each vehicle listing.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2183\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2183\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is it possible to rent for more than 29 days?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2183\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2183\"><p class=\"p1\">Yes, and it also comes with a prize.<\/p><p class=\"p1\">If you want to extend your adventure beyond 29 days, we will prepare a personalized proposal with special conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2184\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2184\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is there a minimum rental period?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2184\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2184\"><p class=\"p1\">Yeah:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>Peak season<\/b>: minimum 3 days<\/li><li class=\"li1\"><b>Off-season<\/b>: minimum 2 days<\/li><\/ul><p class=\"p1\">Although we already warned you\u2026 you&#039;ll probably want to stay longer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2185\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2185\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Which islands can I travel to with a VanVaz?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2185\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2185\"><p class=\"p1\">You can move between islands and experience it to the fullest.<\/p><p class=\"p1\">There is only one condition:<br \/>You must return the camper to the same collection point.<\/p><p class=\"p1\">If you&#039;re planning to travel between islands, tell us your route and we&#039;ll advise you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2186\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2186\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">From what age can I rent a VanVaz?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2186\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2186\"><p class=\"p1\">To drive a VanVaz you need:<\/p><ul class=\"ul1\"><li class=\"li1\">Have\u00a0<b>more than 25 years<\/b><\/li><li class=\"li1\">Type B driving license with at least\u00a0<b>1 year old<\/b><\/li><\/ul><p class=\"p1\">The additional driver is included in the fares. <b>Flex and Top<\/b>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2187\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2187\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I drive with an international driving permit?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2187\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2187\"><p class=\"p1\">Yes, if you are coming from outside the EU:<\/p><ul class=\"ul1\"><li class=\"li1\">You will need an international driving permit<\/li><li class=\"li1\">And your original permit<\/li><\/ul><p class=\"p1\">The age and experience requirements are the same.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2188\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2188\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How many kilometers are included in the rental?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2188\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2188\"><p class=\"p1\">All our rentals include\u00a0<b>unlimited mileage<\/b><\/p><p class=\"p1\">No limits. No worries. Just enjoy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2189\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2189\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I check availability and book?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2189\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2189\"><p class=\"p1\">You can do it directly on our online calendar:<\/p><ul class=\"ul1\"><li class=\"li1\">View available dates<\/li><li class=\"li1\">Compare models<\/li><li class=\"li1\">Choose your plan<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-851434b elementor-widget elementor-widget-text-editor\" data-id=\"851434b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Collection and return<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79c53da elementor-widget__width-initial elementor-widget elementor-widget-accordion\" data-id=\"79c53da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1271\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1271\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does the collection work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1271\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1271\"><p class=\"p1\">At VanVaz we adapt to your way of traveling.<\/p><p class=\"p1\">Depending on the rate you choose, the process will be different:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>Basic and Flex \u2192 Auto check-in<\/b><br \/>Before your arrival:<ul class=\"ul1\"><li class=\"li1\">We will ask you for documentation (ID card, driver&#039;s license, etc.)<\/li><li class=\"li1\">You will complete everything online.<\/li><\/ul><\/li><\/ul><p class=\"p2\">So, when you arrive:<\/p><ul class=\"ul1\"><li style=\"list-style-type: none;\"><ul class=\"ul1\"><li class=\"li1\">Your camper will be ready outside our facilities.<\/li><li class=\"li1\">You will have access via lock and code<\/li><li class=\"li1\">You can pick it up at your own pace, even outside of business hours.<\/li><\/ul><\/li><li class=\"li1\"><b>Top \u2192 In-person check-in<\/b><ul class=\"ul1\"><li class=\"li1\">You will be greeted by a VanVaz advisor<\/li><li class=\"li1\">He will explain the complete operation of the camper.<\/li><li class=\"li1\">He will answer all your questions in person.<\/li><\/ul><\/li><\/ul><p class=\"p1\">Whether you choose self check-in or in-person check-in, you will always have:<\/p><ul class=\"ul1\"><li class=\"li1\">Explanatory videos of your model<\/li><li class=\"li1\">Direct support via WhatsApp with our team<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1272\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1272\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the pickup times?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1272\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1272\"><ul class=\"ul1\"><li class=\"li1\"><b>Standard check-in: from 2:00 PM<\/b><\/li><\/ul><p class=\"p1\">Any collection outside of these hours will incur an additional cost.<\/p><p class=\"p1\">We recommend sticking to the schedule to optimize the cost of your booking<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1273\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1273\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">During your trip<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1273\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1273\"><p class=\"p1\">Our goal is for you to travel worry-free:<\/p><ul class=\"ul1\"><li class=\"li1\">You have direct support from your VanVaz advisor.<\/li><li class=\"li1\">The entire process is explained in the video.<\/li><li class=\"li1\">Using the camper is simple and intuitive.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1274\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1274\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does the refund process work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1274\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1274\"><p class=\"p1\">The return process is quick and easy, but there are a few important points:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>Standard check-out: until 12:00<\/b><\/li><li class=\"li1\">Outside of these hours \u2192 additional cost<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1275\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1275\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What should I keep in mind when returning the camper?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1275\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1275\"><p class=\"p1\">It depends on your plan:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>Basic and Flex<\/b><ul class=\"ul1\"><li class=\"li1\">Return the camper clean (interior)<\/li><li class=\"li1\">Fuel tank full<\/li><li class=\"li1\">Water draining completed<\/li><\/ul><\/li><li class=\"li1\"><b>Top<\/b><ul class=\"ul1\"><li class=\"li1\">Post-trip cleaning included<\/li><li class=\"li1\">You will only have to take care of emptying the water<\/li><\/ul><\/li><\/ul><p class=\"p1\">We want you to enjoy every last moment, without unnecessary worries.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1276\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1276\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How is the check-out performed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1276\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1276\"><ul class=\"ul1\"><li class=\"li1\"><b>Basic and Flex \u2192 Auto check-out<\/b><ul class=\"ul1\"><li class=\"li1\">You leave the camper as instructed<\/li><li class=\"li1\">Our team will inspect the vehicle later.<\/li><\/ul><\/li><li class=\"li1\"><b>Top \u2192 In-person check-out (during business hours)<\/b><ul class=\"ul1\"><li class=\"li1\">Review with you right now<\/li><li class=\"li1\">Handover of keys and closure of service<\/li><\/ul><\/li><\/ul><p class=\"p1\">In the case of self check-out, if any damage is detected, it will be communicated later and managed through your card.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1277\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1277\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What happens to the deposit after it is returned?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1277\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1277\"><p class=\"p1\">Once the camper has been checked:<\/p><ul class=\"ul1\"><li class=\"li1\">If everything is in order \u2192 the bail is released<\/li><li class=\"li1\">If there is any damage or incident \u2192 it will be reported and the corresponding charge will be applied<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a22096 elementor-widget elementor-widget-text-editor\" data-id=\"9a22096\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Useful information for your trip<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40a0a96 elementor-widget__width-initial elementor-widget elementor-widget-accordion\" data-id=\"40a0a96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6771\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-6771\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who is your VanVaz Advisor?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6771\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-6771\"><p class=\"p1\">From the moment you make your reservation, you&#039;re not traveling alone.<\/p><p class=\"p1\">You will be assigned a\u00a0<b>VanVaz Advisor<\/b>, who will be available to help you with everything:<\/p><ul class=\"ul1\"><li class=\"li1\">Questions about your camper<\/li><li class=\"li1\">Route recommendations<\/li><li class=\"li1\">Travel tips<\/li><li class=\"li1\">Support throughout your adventure<\/li><\/ul><p class=\"p1\">You will have direct contact via WhatsApp or email for anything you need.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6772\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-6772\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I get help organizing my trip?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6772\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-6772\"><p class=\"p1\">Of course.<\/p><p class=\"p1\">Our team can help you to:<\/p><ul class=\"ul1\"><li class=\"li1\">Plan your route<\/li><li class=\"li1\">Discover special places<\/li><li class=\"li1\">Recommend restaurants and experiences<\/li><\/ul><p class=\"p1\">Just write to us\u2026 and we&#039;ll start designing your adventure.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6773\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-6773\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who do I contact in case of an incident or accident?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6773\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-6773\"><p class=\"p1\">We want you to travel with peace of mind, even in the face of unexpected events.<\/p><ul class=\"ul1\"><li class=\"li1\">24\/7 Roadside Assistance (Europe)<\/li><li class=\"li1\">Direct contact with your VanVaz advisor<\/li><\/ul><p class=\"p1\">In case of an incident:<\/p><ol class=\"ol1\"><li class=\"li1\">Contact support or your advisor<\/li><li class=\"li1\">Take photos of the damage<\/li><li class=\"li1\">Send them to\u00a0<b>hola@vanvaz.com<\/b><\/li><\/ol><p class=\"p1\">If there is an accident:<\/p><ul class=\"ul1\"><li class=\"li1\">Fill out the accident report form (in the glove compartment)<\/li><li class=\"li1\">Send it along with the photos<\/li><\/ul><p class=\"p1\">We are with you at all times.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6774\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-6774\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is a franchise?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6774\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-6774\"><p class=\"p1\">The deductible is the maximum amount you would have to pay in case of damage to the vehicle.<\/p><ul class=\"ul1\"><li class=\"li1\">Basic coverage \u2192 deductible of up to\u00a0<b>1.500 \u20ac<\/b><\/li><li class=\"li1\">You can reduce it with extras:<br \/><ul class=\"ul1\"><li class=\"li1\"><b>Advanced<\/b>\u00a0\u2192 \u20ac600<\/li><li class=\"li1\"><b>Complete<\/b>\u00a0\u2192 \u20ac0<\/li><\/ul><\/li><\/ul><p class=\"p1\">The lower the deductible, the greater the peace of mind during your trip.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6775\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-6775\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How are the damages calculated?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6775\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-6775\"><p class=\"p1\">In case of an incident:<\/p><ul class=\"ul1\"><li class=\"li1\">The cost is assessed through a quote\/workshop<\/li><li class=\"li1\">We will inform you before making any charges.<\/li><\/ul><p class=\"p1\">Always with transparency.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6776\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-6776\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is bail and how does it work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6776\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-6776\"><p class=\"p1\">The deposit is a guarantee associated with your booking.<\/p><p class=\"p1\">Depending on the rate:<\/p><ul class=\"ul1\"><li class=\"li1\"><b>BASIC<\/b><ul class=\"ul1\"><li class=\"li1\">Bail\u00a0<b>800 \u20ac<\/b><\/li><li class=\"li1\">It is blocked or managed as a guarantee for the vehicle.<\/li><\/ul><\/li><li class=\"li1\"><b>Flex and Top<\/b><ul class=\"ul1\"><li class=\"li1\">They do not require a traditional bond.<\/li><\/ul><\/li><\/ul><p class=\"p1\">In these cases, if there is any damage or incident, it will be handled directly by charging the card, after assessment and communication with you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6777\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-6777\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">When is the deposit returned or the review closed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6777\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-6777\"><ul class=\"ul1\"><li class=\"li1\">The camper is checked after its return<\/li><li class=\"li1\">In self check-out, the review is done later.<\/li><li class=\"li1\">If everything is correct \u2192 no charge is made<\/li><\/ul><p class=\"p1\">If there are any issues, you will always be notified beforehand.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f012aac elementor-section-full_width elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"f012aac\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-71214dd\" data-id=\"71214dd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55f111c elementor-widget elementor-widget-alloggio_core_button\" data-id=\"55f111c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"alloggio_core_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"qodef-shortcode qodef-m  qodef-button qodef-layout--textual  qodef-html--link\" href=\"\/en\/modelos-y-equipamiento\/\" target=\"_self\"  >\n\t<span class=\"qodef-m-text\">MODELS AND EQUIPMENT<\/span>\n\t<span class=\"qodef-m-plus\"><\/span>\n<\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b7b2a97\" data-id=\"b7b2a97\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c58b409 elementor-widget elementor-widget-alloggio_core_button\" data-id=\"c58b409\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"alloggio_core_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"qodef-shortcode qodef-m  qodef-button qodef-layout--textual  qodef-html--link\" href=\"\/en\/pago-y-fianza\/\" target=\"_self\"  >\n\t<span class=\"qodef-m-text\">PAYMENT AND GUARANTEE<\/span>\n\t<span class=\"qodef-m-plus\"><\/span>\n<\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-ce0f263\" data-id=\"ce0f263\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5df9ca elementor-widget elementor-widget-alloggio_core_button\" data-id=\"f5df9ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"alloggio_core_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"qodef-shortcode qodef-m  qodef-button qodef-layout--textual  qodef-html--link\" href=\"\/en\/clausulas\/\" target=\"_self\"  >\n\t<span class=\"qodef-m-text\">CLAUSES<\/span>\n\t<span class=\"qodef-m-plus\"><\/span>\n<\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12509b0 elementor-section-full_width qodef-elementor-content-grid elementor-section-height-default elementor-section-height-default\" data-id=\"12509b0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b0cb73\" data-id=\"2b0cb73\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e648b74 elementor-widget elementor-widget-text-editor\" data-id=\"e648b74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>I have more questions, shall we talk?<\/h3><p class=\"p1\">If you still have any questions, please contact us through our contact page and we will help you.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-695368a elementor-widget elementor-widget-wp-widget-alloggio_core_contact_form_7\" data-id=\"695368a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wp-widget-alloggio_core_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"qodef-contact-form-7\">\n\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/2694#wpcf7-f5-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/2694#wpcf7-f5-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"qodef-grid qodef-gutter--normal\"><div class=\"qodef-grid-inner\"><div class=\"qodef-grid-item\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"6\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Message\" name=\"your-message\"><\/textarea><\/span>\n<\/div><\/div><\/div>\n<div class=\"qodef-grid qodef-responsive--custom qodef-gutter--normal qodef-col-num--768--1 qodef-col-num--680--1 qodef-col-num--480--1 qodef-layout--columns qodef-col-num--3\">\n<div class=\"qodef-grid-inner\"> \n<div class=\"qodef-grid-item\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/div>\n<div class=\"qodef-grid-item\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email *\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/div>\n<div class=\"qodef-grid-item\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span><\/div>\n<\/div>\n<\/div>\n\n<button class=\"wpcf7-form-control wpcf7-submit qodef-button qodef-size--normal qodef-type--outlined qodef-m\" type=\"submit\"><span class=\"qodef-m-text\">Send<\/span><\/button><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Tarifas VanVaz Elige c\u00f3mo quieres viajar\u2026 nosotros nos adaptamos a ti. Basic \u2013 Lo esencial para empezar tu aventura Auto check-in y auto check-out Cambio de fechas disponible (coste adicional de 80 \u20ac) Tarifa no reembolsable Fianza de 800 \u20ac Cobertura b\u00e1sica con franquicia incluida (1500\u20ac) Ideal si tienes claras tus fechas y buscas la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-2694","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas Frecuentes | Vanvaz<\/title>\n<meta name=\"description\" content=\"Te ayudamos a resolver todas tus dudas sobre el alquiler de una campervan en Fuerteventura. \u00a1Qu\u00e9 empiece la aventura!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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