The vehicle rented is intended exclusively for private and personal use as a tourism and leisure vehicle. Metamobility SL (VanVaz), hereinafter the company, is not responsible for any improper use of the vehicle or for any damage that this may cause.

The driver(s) of this rented vehicle certify that they hold a valid driver's license required to drive the rented vehicle, appropriate to its characteristics and maximum authorized mass (MAM). Drivers must comply with the age and driving license requirements stipulated in the insurance policy. The vehicle may only be driven by the driver(s) named in the rental agreement.

The traveler may not assign, sublet, or lend the rented vehicle to any third party under any circumstances. However, in the event of vehicle repairs, workshop and/or towing personnel are authorized to handle the vehicle provided the company has been notified in advance and has given its written consent.

The traveler is contractually responsible for the vehicle until its return to the owner, along with the accompanying documents and the keys, provided that:

• The company does not receive a fine relating to an infringement that took place during the rental;
• The company does not accept any outstanding toll tickets or similar payments that occurred during the rental period;
• no external and/or internal damage was noted and indicated on the vehicle condition control sheet on the return day.

Otherwise, the traveler is responsible to the company and must respect the clauses of the rental contract until the resolution of the incident and the declared problem(s).

In the event that the company receives a fine relating to an infraction committed during the rental, the traveler agrees to pay it after presentation of the fine.

If a toll receipt or similar document is received during the rental period, the company must present it and the traveler will be asked to pay the corresponding amounts immediately. The traveler agrees to pay these amounts from the first request made through the platform. Whenever possible, the bank card used to pay for the rental may be used to recover these funds.

If the traveler damages the interior and/or exterior of the vehicle, their responsibility is engaged and they are obliged to pay the amount of the repairs or the amount of the deductible applied per event.

The vehicle and all accessories provided to the traveler must be returned in the same condition as at the time of vehicle handover. Loss or damage, even partial, to the vehicle or accessories obligates the traveler to pay the full cost of repairs, upon presentation of an estimate or invoice (depending on the type of repair), as soon as their responsibility is established according to the vehicle condition checklist on the day of return or any other relevant evidence (agreement form, eyewitness statement, third-party claims).

The rental vehicle must be returned to a well-lit area so that its condition can be properly inspected. The return vehicle must be handed over by the same person(s) who handed it over on the departure day. All parts and surfaces of the vehicle, including the roof, must be examined.

The company may entrust the vehicle delivery and condition monitoring to a third party, provided it is the same person on both the departure and return days. It is the owner's responsibility to provide the contact information of the designated person before the vehicle is delivered.

Vehicle replacement.

In the event that there is a major cause for which the vehicle has to remain immobilized (accident, breakdown), regardless of responsibility.

Every effort will be made to ensure that the traveler can continue their journey with another vehicle of the same or higher category.

Once the reason the vehicle was immobilized has ended, the replacement vehicle must be returned immediately in the same condition, clean and with the same fluid levels (Article 9). If it is possible to keep a replacement vehicle of a higher category, the difference in the rate will have to be paid.

Once the cause of the vehicle immobilization has ended, the replacement vehicle must be returned to the same point where it was delivered, unless another point is agreed by both parties.

Given this point regarding the return of the replacement vehicle, if the traveler does not facilitate or refuses to return it, the company may contact the relevant authorities. The traveler would then automatically forfeit their right to a refund of the deposit.

• NO Traveler responsibility.

In the event of interruption of the rental due to a vehicle breakdown for which the traveler is not responsible and a replacement vehicle cannot be provided, The company agrees to reimburse the traveler for the amount corresponding to the unused days and kilometers. This reimbursement will be made directly between the parties to the contract. The company is solely responsible for this reimbursement. In the absence of such reimbursement, the traveler may take legal action against the company.

• YEAH Traveler responsibility.

In the event of a rental interruption due to a vehicle breakdown or an incident where the traveler is at fault or cannot be determined, the traveler will not be entitled to a refund. Therefore, if the traveler wishes to use a replacement vehicle to continue their trip, they will be responsible for all costs associated with the new booking, including any related expenses and the new security deposit.

If the company does not have replacement vehicles, the procedure established by the vehicle insurance company will be followed. The assistance service will inform the traveler of the procedure to follow depending on the situation.

The traveler will be held responsible for any incident occurring off conventional (paved) roads. Roads, trails, or dunes are not considered conventional roads.

Delay by one of the parties.

By default, the vehicle pick-up time is set to 9:00 AM for a morning pick-up and 2:00 PM for a rental starting in the afternoon. As for the vehicle return time, it is set by default to 12:00 PM for a morning return and 7:00 PM for a rental ending in the late afternoon.

These schedules are provided for informational purposes only and apply unless otherwise agreed between the two parties. Any delay exceeding two (2) hours by either the company or the traveler on the day of vehicle pick-up or return will be charged according to the following principle: for delays between 2 and 6 hours, the affected party is entitled to claim payment of €10 per hour of delay. For delays exceeding 6 hours, the affected party is entitled to claim the equivalent of one day's rental, plus one hundred percent (100%), i.e., two days' rental. This claim will be made directly between the parties with payment of the amounts due using the payment methods agreed upon between them.

The total rental amount is paid in advance at the time of booking through the platform. www.vanvaz.com If the booking is made through the Yescapa platform, the company's payment is transferred at the end of the first day of the rental. For any optional accessories or services the company wishes to charge, they must inform the traveler in advance and agree on the amount to be paid in person before departure.

The company must, whenever possible, deliver the vehicle with a full tank of fuel (100%). Likewise, the traveler must return the vehicle with the same fuel level as when the company delivered it.

Furthermore, the company undertakes to provide a sufficient level of fuel for the trip, engine oil, coolant, windshield washer fluid, and, if necessary, products for the black water tank, fresh water tank, and AdBlue, all of which are included in the rental price. If these items are missing on the day of departure or run out during the rental period, the company will be obliged to replenish them, or if the traveler replenishes them, to provide a direct refund in cash or by bank transfer upon presentation of the receipt.

In the event of a mechanical issue occurring during the vehicle rental period, the renter must inform the company immediately. It is their responsibility to follow the incident procedure outlined in the insurance certificate. Following the workshop's diagnosis, repairs or parts replacements may be necessary to restore the vehicle to operational status. A written agreement from the company, via email, is required. hola@vanvaz.com  or by SMS/WhatsApp to your mobile phone +34 633546216, This authorization must be requested and obtained by the traveler before the repair shop can be authorized to work on the vehicle. If the company agrees to carry out the repairs, the traveler may authorize the repairs. The traveler can then pay the invoice to continue with the rental. The cost of the repair will be borne by the responsible party, either the company or the traveler, depending on the cause of the breakdown/incident. Mechanical breakdowns, excluding batteries, are usually the result of normal wear and tear or obsolescence of the vehicle, but can also result from misuse by the traveler.

In the event that an incident or mechanical breakdown immobilizes the vehicle, the traveler may leave the vehicle at the repair shop designated by the insurance assistance service. The assistance service will inform the traveler of the procedure to follow depending on the situation. For the assignment of responsibilities, the traveler must wait for the assistance service to arrive so that the technician can inspect the vehicle's condition. The traveler must also take all necessary photos (interior and exterior) to document the vehicle's condition before taking it. In the event of repatriation by the assistance service, the traveler will be responsible for the cost of any difference in fuel consumption compared to the amount specified in the contract on the day the vehicle was returned. If the company refuses the repair or if the mechanical breakdown immobilizes the vehicle for a period longer than that stipulated by the applicable assistance, the company will be responsible for retrieving the vehicle from the repair shop once the necessary repairs have been completed.

If the immobilization is due to misuse or an accident caused by the traveler, the company may deduct the return shipping costs from the security deposit paid by the traveler. If the cause of the immobilization is unforeseen or undetermined, the return shipping costs will be shared equally by both parties, i.e., 50% for each party to the contract. The security deposit stipulated in the rental agreement may be used for this purpose. If the vehicle immobilization is due to normal wear and tear or negligence related to regular maintenance, the company is responsible and must bear the full cost of retrieving the vehicle. Regarding the vehicle's repatriation distance, all islands to be visited must be listed in the rental agreement or be subject to a written agreement with the company. Otherwise, the traveler will be charged the full cost of the return trip.

In the event that a mechanical incident results from misuse by the travelers, a third party, or a fixed object, and the traveler is found responsible, they must pay for the repairs and will not be entitled to any refund proportional to the unused days. Insurance and service fees are non-refundable.

The traveler will be held responsible for any incident occurring off conventional (paved) roads. Roads, trails, or dunes are not considered conventional roads.

If the mechanical issue arises from normal wear and tear or poor vehicle maintenance, the company will be liable and must cover the cost of repairs. If, in the latter case, the traveler has already paid for the repairs, the company is obligated to reimburse the traveler in full upon presentation of the corresponding invoices. The traveler is responsible for ensuring that repairs are carried out exclusively by a qualified and licensed mechanic. The company can be exempt from liability only if it provides proof that the mechanical issue(s) occurred as a result of normal wear and tear or poor vehicle maintenance by the company. This proof may be provided by an expert/expert.

In the event that it is impossible to define responsibility for the incident, the company and the traveler are responsible for the cost of repairs equally (50/50).

The company undertakes to deliver the vehicle in perfect working order, drivable condition, and cleanliness, with tire pressure and fluid levels checked, a full fuel tank, sufficient gas for the rental period, an empty and clean toilet, an empty waste water tank, and a thorough exterior and interior cleaning. The vehicle will also be disinfected according to the procedure outlined in the rental agreement. Unless otherwise stated in writing with the rental agreement, the traveler's acceptance of the vehicle's perfect working order, drivability, and cleanliness implies that the traveler validates its condition.

Both parties to the contract jointly inspect the vehicle's condition and must record all findings in the rental agreement (paper or digital). It is the responsibility of the parties to agree on the language of the comments in the digital contract or, if two paper contracts are completed, to ensure that the information written in both copies is consistent, regardless of the language used. The company undertakes to check all important features of the vehicle, such as the air conditioning, heating, water heater, refrigerator, oven, and stovetop (this list is not exhaustive), during the vehicle inspection on the day of departure, as well as upon return of the vehicle, always in the presence of the traveler.

The company undertakes, if necessary, to drive its vehicle and perform some maneuvers in the presence of the traveler to detect any possible anomaly (suspicious noises, malfunction…), on the day of departure and return of the vehicle.

The company is committed to renting its vehicle in the cleanest possible condition. Should the traveler disagree with the cleanliness of the vehicle's interior, they must indicate this on the vehicle condition checklist for the day of departure, in the designated section. The company is advised to take the necessary time to resolve this issue and leave the vehicle in a better condition. If, after cleaning or the solution provided, the traveler still refuses to use the vehicle, the reason given for the cleanliness issue cannot be accepted as grounds for canceling the rental reservation, and the traveler will not be refunded: the company will receive its payment as originally agreed.

In the case of a booking managed through the Yescapa platform, if the rental company refuses to clean the vehicle and the traveler declines to use it, the traveler must provide evidence of the vehicle's unsanitary condition (photos, videos, etc.). This evidence must be sent via email to the Yescapa platform as soon as possible. The traveler must immediately cancel the booking through their Yescapa account, no later than the end of the first rental day. If Yescapa deems the vehicle unsanitary, the platform reserves the right to request a full refund from the rental company.

In the event of damage or breakage of any vehicle equipment resulting from normal wear and tear and unrelated to misuse by the traveler, the company may provide compensation proportional to the damage caused during the rental period, if the issue has not been resolved or repaired within the first 24 hours of notification.

For your information, you can consult the following:

• Essential equipment (refrigerator, air conditioning, heating, water pump, bed, skylight) 
  1 day rental for rentals of 6 days or less, 2 days rental for rentals between 7 and 10 days, 3 days rental for rentals of 11 days or more.
• Secondary equipment (table, awning, radio, television, tableware) 
  1/2 day rental for rentals of 6 days or less, 1 day rental for rentals between 7 and 10 days, 1.5 days rental for rentals of 11 days or more.

In the event of damage reported during the vehicle condition check on the return day that was not noted during the vehicle condition check on the departure day, the company must retain the entire security deposit and indicate this in the rental agreement in the space provided for this purpose. The company will not collect the deposit until the cost of the damage has been assessed and liability for it has been formally established. An amicable resolution is strongly recommended, but if no agreement can be reached between the parties, the company and the traveler must report the damage using the form available within 24 hours of the end of the rental period. If the vehicle is damaged before the end of the rental period, the owner is obligated to inform the next traveler to reach a possible financial settlement or make a gesture, if necessary.

The company is obligated to check the condition of all tires. Tires must be replaced every five (5) years. In case of an incident, the traveler must keep the damaged tire and/or take a photo of it, preferably showing the tire's age.

In the event of a puncture: the responsibility lies with the passenger. If only one tire needs to be replaced (and the second tire on the same axle is new), the passenger will be responsible for 100% of the replacement cost. However, in most cases, both tires on the same axle need to be replaced; in this case, the passenger will be responsible for 75% of the replacement cost (the damaged tire and the second tire on the same axle). The remaining 25% will be the responsibility of the owner.

The traveler will be held responsible for any incident occurring off conventional (paved) roads. Roads, trails, or dunes are not considered conventional roads.

In case of a tire blowout or rupture:

• Tires older than five (5) years: The company will assume responsibility for any blowouts or ruptures. If the vehicle is damaged as a result, the deductible (if applicable) cannot be charged to passengers. The company will cover the cost of replacing the axle.
• Tires up to 5 (five) years old or less: If the tire blowout is not the result of an accidental event related to the traveler's driving (e.g., impact with a fixed body or driving on unconventional roads), the company remains liable for all damages caused by the tire blowout and no amount can be claimed from the traveler.

If it is necessary to report the incident to the insurance company (in case of damage caused to the vehicle) and if the elements allow it, the expert will be able to determine the origin of said tire blowout or breakage, as well as the responsibility of the company or the traveler.

In the event that it is impossible to determine the origin of the blowout or breakage, the company or, where applicable, the Yescapa platform reserves the right to establish a shared responsibility, which implies a 50/50 payment for the company and 50/50 for the traveler.

In the event of a rental interruption due to a vehicle breakdown for which the traveler is not responsible, the company will reimburse the traveler for the cost of the unused days and kilometers. This reimbursement will be made directly between the parties to the contract. The company is solely responsible for this reimbursement. If such reimbursement is not received, the traveler may take legal action against the company.

If responsibility for the breakdown cannot be determined, the company is obliged to reimburse 50% from your remuneration and the daily rate for unused mileage.

Regarding the cleaning of the interior, exterior and black water tank, the traveler will not be financially responsible for the cleaning not carried out due to an interruption of the rental period when he is not responsible or is only partially responsible.

The traveler is obligated to read the company's terms and conditions before renting. The rental agreement must be signed on the day of departure in the presence of both parties, either through the company's mobile app or on paper.

In a paper contract, if the language of expression is not common between the company and the traveler, both parties are responsible for understanding the content before signing it. Spanish or English should preferably be used.

The traveler has the right to refuse the rental if the vehicle's main features do not match the published description. The vehicle must correspond to the interior/exterior photos in the advertisement. In case of refusal, the traveler must provide proof of the vehicle's non-conformity (photos, videos, etc.). The traveler is responsible for ensuring the vehicle and all accessories and equipment are in good working order during the vehicle inspection on the day of departure. Upon taking possession of the vehicle, the traveler begins the rental agreement and cannot claim a refund or any other compensation related to the vehicle's condition.

The traveler must ensure the vehicle is securely locked when not in their presence. Personal belongings should not be left in plain sight, and the traveler must take all necessary precautions to prevent theft. Neither the company nor the Yescapa platform is responsible for theft, loss, or damage to the traveler's or passengers' belongings. In the event of theft, and without an identified or identifiable third party, the traveler will be responsible for all resulting damages.

In case of accident and/or damage to the vehicle (interior and/or exterior), the traveler agrees to notify the company immediately and without delay, by telephone call and/or email.

The traveler is required to notify the company by phone and/or email of any maintenance or repairs performed on the vehicle. The traveler may pay the invoice to continue their rental. The cost of the repair will be borne by the responsible party, company or traveler, depending on the cause of the breakdown/incident.

The driver(s) designated in this rental agreement must hold a valid Category B driving license for vehicles with a maximum authorized mass (MAM) of 3.5 tons or less. The driver(s) must be at least 25 years old and have held their driving license for at least two years.

The traveler agrees to treat the vehicle prudently and with the same precautions as if it were their own, and to carry out all mandatory checks as required by current circumstances. The traveler is obligated to perform normal, constant, and regular maintenance on the vehicle throughout the contract period and as long as they are in possession of the vehicle.

The traveler must bear all costs of necessary repairs to the vehicle or the deductibles of the applicable insurance, as a result of damage caused by their personal act, by third parties to the rental agreement or by any damage caused by an unidentified third party.

The traveler agrees to return the vehicle in perfect working order, drivable condition, and cleanliness, with a full fuel tank, an empty and clean toilet, wastewater emptied, and the exterior and interior cleaned. The vehicle must be returned in at least the same condition as when it was delivered to the traveler. If the vehicle is not returned in such condition, or unless otherwise stated on page 3 of the rental agreement, the company will be entitled to claim penalties as outlined below:

These penalties may accumulate depending on the vehicle's condition compared to the initial cleanliness level indicated in the vehicle condition check on the day of delivery. Furthermore, if the traveler fails to comply with any of the onboard living rules established by the company in its listing, they are also subject to the following penalties:

However, if the vehicle's condition requires professional cleaning, this service will be provided at the traveler's expense upon presentation of an invoice from the company. This service cannot be combined with any of the penalties mentioned above.

The amount(s) must be paid directly on the day the vehicle is returned, for the sole benefit of the company, to cover any maintenance or cleaning costs the company may incur. If the vehicle becomes immobilized, forcing the traveler to terminate the rental, and the immobilization is due to misuse or an accident caused by the traveler, the company may deduct the cleaning fee stipulated in these clauses from the traveler's security deposit. The security deposit specified in the rental agreement may be used to implement this measure.

The traveler may only leave the rental vehicle if assistance decides to do so following a vehicle breakdown. If the traveler leaves the vehicle for any other reason, they will automatically forfeit their right to a refund of the security deposit and will be financially responsible for the vehicle's return to the company's address, as well as for any damage caused to the vehicle until its return to the company's address.

Use of the vehicle during the entire rental period is only permitted within the territory of the Canary Islands. Failure to comply with these restrictions may result in the forfeiture of the security deposit.

In the event of vehicle immobilization due to a breakdown or an incident occurring outside the Canary Islands, the traveler is liable to cover the additional costs of repatriating the vehicle.

Both the digital contract and the paper contract will be available at the time of vehicle departure, in the language chosen by both parties.

In the event that the vehicle has superficial cosmetic damage (see table below) incurred during the rental period, the company must prioritize repair rather than replacement, which will be the responsibility of the traveler and therefore at their expense. Superficial cosmetic damage includes damage to the interior of the vehicle not covered by the rental insurance, such as the following:

When it is impossible to repair superficial damage of an aesthetic nature, the traveler is obligated to compensate the company. The parties must agree on adequate compensation based on the extent of the damage and the original price of the damaged item.

• If the value of the damaged item is less than EUR 50: the traveler must replace the item or pay an amount equivalent to the price of a replacement item.
• If the item is valued at more than €50: the company may set a maximum repair cost of €150, depending on the extent of the damage and the item's price. Cosmetic damage cannot warrant replacing an item valued at more than €50 unless the damage renders the item unusable.

In the event that an aesthetic damage turns out to be a hidden damage, that is, that the item has been "covered up" to hide the damage, then the traveler will be considered responsible and will have to pay the cost of repairing said damage.

The traveler may not make any irreversible modifications, either inside or outside the vehicle, without the company's prior agreement. The traveler is required to check and monitor the levels of all vehicle fluids: engine oil, water, wastewater, power steering fluid, etc.

Windscreen cleaner and engine coolant. When necessary, the traveler must carry out this maintenance and replace the fluids.

The traveler must regularly check the tire pressure. As soon as necessary, the tires must be reinflated to the levels indicated in the vehicle's operating and maintenance guide provided by the manufacturer. This document must be given to the traveler by the company upon delivery of the vehicle.

The renter must replace any vehicle equipment damaged during the rental period. This includes, but is not limited to, windshield wipers, toilet paper, and light bulbs. The renter is responsible for all damages caused by their actions, negligence, or the negligence of third parties during the rental period. The renter is solely responsible for all damages resulting from refueling with the wrong type of fuel, or from accidentally refueling with water or water.

The traveler assumes criminal responsibility for all traffic violations detected by the police during the rental period. Penalties (fines, points deductions, etc.) are the sole responsibility of the traveler for any violations reported during the rental agreement period. The company reserves the right to send the relevant documents (identity document and driver's license) to the competent authorities for the issuance of fines to the rental agreement holder responsible for the violation, upon presentation of the evidence of the violation received by the company.

When the repair estimate(s) are less than the deductible, the insurance company will not request a vehicle inspection. The same applies to damages not covered by the insurance. In both cases, the cost of repairs will be the sole responsibility of the passenger if they are at fault, upon presentation of a repair estimate or invoice.

However, in the case of damage to a vehicle over 10 years old (and whose damaged part has not been replaced in the last 10 years), an obsolescence coefficient may be applied to distribute the cost of repairs between the company and the responsible passenger, based on the principle of the loss of value of an object due to its use, age, or technological advancements, resulting in a residual value. From the eleventh year onward, this distribution of the amount payable may be applied to the damaged components, up to 5% per additional year and up to a maximum of 50%. This distribution of costs between the company and the passenger will only apply in the absence of a vehicle inspection. Labor costs remain the sole responsibility of the passenger.

Furthermore, in the event of aggravation of damage, that is, when the damaged element already included visible damage in the vehicle condition check before the rental and it is impossible to repair said damage, leading to a mandatory replacement of the damaged element, it will not be possible to request an appraisal of the vehicle if it included excessively significant damage before the rental.

In the absence of a vehicle inspection, the company reserves the right to consider dividing the amount payable between the company and the passenger, depending on the extent of the initial damage, up to a maximum of 50% between the company and the passenger. If there is insufficient supporting documentation (photo, video) to estimate the initial damage, the cost of the replacement will be borne exclusively by the passenger.

For any damage, repair of the damaged item(s) will always be prioritized over replacement. However, if the damaged item(s) are irreparable, they will have to be replaced with new ones.

This applies even when the damage is to a single part or component that cannot be repaired or replaced. If a minor break renders the equipment unusable, it must be replaced entirely. The cost of replacement will be borne exclusively by the responsible party, except when the broken item is more than 10 years old. In this case, an obsolescence principle applies from the eleventh year onwards, at a rate of 5% for each additional year, up to a maximum of 50% of the cost shared between the company and the traveler. Labor and VAT are the sole responsibility of the traveler.

In the event of a rental interruption due to a vehicle breakdown or an incident where the traveler is at fault or cannot be determined, the traveler will not be entitled to a refund. Therefore, if the traveler wishes to use a replacement vehicle to continue their trip, they will be responsible for all costs associated with the new booking, including any related expenses and the new security deposit.

This rental agreement is expressly agreed upon and accepted in accordance with applicable laws and regulations. Both parties agree to conduct a thorough vehicle inspection upon both delivery and return. The vehicle inspections for the departure and return days must be completed by both parties and are equally valid; the burden of proof rests with the party questioning the accuracy of the vehicle's condition.

The traveler takes the vehicle in the condition it is in on the day of taking possession of the vehicle.

Unless otherwise stated on the vehicle condition report in the presence of both parties on the day the vehicle is handed over to the traveler, the traveler is deemed to receive the vehicle in good working order and clean, without further formalities. Once the traveler takes possession of the vehicle, they are responsible for its use, maintenance, and protection. Upon return of the vehicle, the company is deemed to receive it in good condition and clean, without further formalities. In the event of damage reported during the vehicle condition check on the day of return, which the traveler disputes, the traveler is responsible for providing the necessary evidence of their lack of responsibility for the damage(s). Otherwise, they will not be able to exclude their liability.

Use and enjoyment:

The traveler enjoys the vehicle and uses it under normal, conventional conditions.

It should be noted that the traveler is obliged to take all necessary precautions and strictly follow the prescriptions of the rules established by the Traffic Code and its regulations in force.

The traveler is prohibited from using the vehicle:

• to participate in automotive events, to test vehicles and as a driving school;
• for the transport of goods or people in exchange for remuneration;
• participate in any form of humanitarian convoy without the company's written agreement;
• travel to a war zone or armed conflict zone during the rental period;
• to pull, push or drag another vehicle in any way;
• overloading with a certain number of people or with a payload exceeding the values and requirements as specified by the manufacturer;
• for transporting flammable, explosive, toxic or hazardous materials;
• to commit any type of infraction.

The rental vehicle may be equipped with a GPS tracker for the security of both the company and the traveler. The company may not use this device to violate the privacy of travelers. If the GPS tracker records a geolocation excluded from the rental agreement, such as an undeclared country visited or one of the locations listed above, insurance coverage may be voided, and the traveler may be held legally and financially liable for any damages and/or other consequences arising from the undeclared or prohibited geolocation.

Sure

The insurance and assistance correspond to those specified at the time of the booking request, contracted through the payment of the booking and indicated in the rental agreement.

The insurance will not cover damage incurred off-road. Off-road driving does not include: paths, trails, or dunes.

Damage Incident: In the event of damage such as accident, theft, loss, fire, damage caused by animals, or any other damage, the traveler must immediately notify the police or forest ranger. In such situations, the traveler agrees to prepare or have prepared a report detailing the circumstances of the damage. In the event of such damage, the traveler is obligated to immediately inform the company by phone, SMS, WhatsApp, or email.

If a passenger completes an accident report, it must be filled out at the scene of the accident with the other driver involved, in accordance with current regulations. No section should be omitted, partially filled out, filled out incorrectly, or made illegible. Special attention should be paid to the diagram explaining the accident. If the accident involves multiple vehicles, the passenger should complete an accident report with the driver of the vehicle in front and another with the driver of the vehicle following behind. If the other driver refuses to complete or sign the report, the passenger must obtain at least the license plate number of the other vehicle. The passenger should then try to obtain statements from witnesses or request the assistance of a police officer or Civil Guard.

The duly completed amicable report must be transmitted to the insurance company within a maximum period of five working days afterwards, previously submitted and validated by the company respecting the period of public order (art. L. 113-2 of the Insurance Code).

Attendance

Roadside assistance can be requested 24/7 if the vehicle stops working, i.e., if a warning light comes on, the vehicle won't start, or it cannot be driven safely. The traveler is required to follow the steps outlined in the incident procedure available on the insurance certificate. In case of equipment failure, the traveler will inform the company about the advisability of taking the vehicle to a workshop.

Assistance on roads, trails, or dunes is not considered roadside assistance, but rather rescue. The towing service may refuse to provide assistance, which will result in an additional charge for the traveler.

In a paper contract, if the language of expression is not common between the company and the traveler, both parties are responsible for understanding the content before signing it. Spanish or English should preferably be used.

The traveler has the right to refuse the rental if the vehicle's main features do not match the published description. The vehicle must correspond to the interior/exterior photos in the advertisement. In case of refusal, the traveler must provide proof of the vehicle's non-conformity (photos, videos, etc.). The traveler is responsible for ensuring the vehicle and all accessories and equipment are in good working order during the vehicle inspection on the day of departure. Upon taking possession of the vehicle, the traveler begins the rental agreement and cannot claim a refund or any other compensation related to the vehicle's condition.

The traveler must ensure the vehicle is securely locked when not in their presence. Personal belongings should not be left in plain sight, and the traveler must take all necessary precautions to prevent theft. Neither the company nor the Yescapa platform is responsible for theft, loss, or damage to the traveler's or passengers' belongings. In the event of theft, and without an identified or identifiable third party, the traveler will be responsible for all resulting damages.

In case of accident and/or damage to the vehicle (interior and/or exterior), the traveler agrees to notify the company immediately and without delay, by telephone call and/or email.

The traveler is required to notify the company by phone and/or email of any maintenance or repairs performed on the vehicle. The traveler may pay the invoice to continue their rental. The cost of the repair will be borne by the responsible party, company or traveler, depending on the cause of the breakdown/incident.

The driver(s) designated in this rental agreement must hold a valid Category B driving license for vehicles with a maximum authorized mass (MAM) of 3.5 tons or less. The driver(s) must be at least 25 years old and have held their driving license for at least two years.

The traveler agrees to treat the vehicle prudently and with the same precautions as if it were their own, and to carry out all mandatory checks as required by current circumstances. The traveler is obligated to perform normal, constant, and regular maintenance on the vehicle throughout the contract period and as long as they are in possession of the vehicle.

The traveler must bear all costs of necessary repairs to the vehicle or the deductibles of the applicable insurance, as a result of damage caused by their personal act, by third parties to the rental agreement or by any damage caused by an unidentified third party.

The traveler agrees to return the vehicle in perfect working order, drivable condition, and cleanliness, with a full fuel tank, an empty and clean toilet, wastewater emptied, and the exterior and interior cleaned. The vehicle must be returned in at least the same condition as when it was delivered to the traveler. If the vehicle is not returned in such condition, or unless otherwise stated on page 3 of the rental agreement, the company will be entitled to claim penalties as outlined below:

These penalties may accumulate depending on the vehicle's condition compared to the initial cleanliness level indicated in the vehicle condition check on the day of delivery. Furthermore, if the traveler fails to comply with any of the onboard living rules established by the company in its listing, they are also subject to the following penalties:

However, if the vehicle's condition requires professional cleaning, this service will be provided at the traveler's expense upon presentation of an invoice from the company. This service cannot be combined with any of the penalties mentioned above.

The amount(s) must be paid directly on the day the vehicle is returned, for the sole benefit of the company, to cover any maintenance or cleaning costs the company may incur. If the vehicle becomes immobilized, forcing the traveler to terminate the rental, and the immobilization is due to misuse or an accident caused by the traveler, the company may deduct the cleaning fee stipulated in these clauses from the traveler's security deposit. The security deposit specified in the rental agreement may be used to implement this measure.

The traveler may only leave the rental vehicle if assistance decides to do so following a vehicle breakdown. If the traveler leaves the vehicle for any other reason, they will automatically forfeit their right to a refund of the security deposit and will be financially responsible for the vehicle's return to the company's address, as well as for any damage caused to the vehicle until its return to the company's address.

Use of the vehicle during the entire rental period is only permitted within the territory of the Canary Islands. Failure to comply with these restrictions may result in the forfeiture of the security deposit.

In the event of vehicle immobilization due to a breakdown or an incident occurring outside the Canary Islands, the traveler is liable to cover the additional costs of repatriating the vehicle.

Both the digital contract and the paper contract will be available at the time of vehicle departure, in the language chosen by both parties.

In the event that the vehicle has superficial cosmetic damage (see table below) incurred during the rental period, the company must prioritize repair rather than replacement, which will be the responsibility of the traveler and therefore at their expense. Superficial cosmetic damage includes damage to the interior of the vehicle not covered by the rental insurance, such as the following:

When it is impossible to repair superficial damage of an aesthetic nature, the traveler is obligated to compensate the company. The parties must agree on adequate compensation based on the extent of the damage and the original price of the damaged item.

• If the value of the damaged item is less than EUR 50: the traveler must replace the item or pay an amount equivalent to the price of a replacement item.
• If the item is valued at more than €50: the company may set a maximum repair cost of €150, depending on the extent of the damage and the item's price. Cosmetic damage cannot warrant replacing an item valued at more than €50 unless the damage renders the item unusable.

In the event that an aesthetic damage turns out to be a hidden damage, that is, that the item has been "covered up" to hide the damage, then the traveler will be considered responsible and will have to pay the cost of repairing said damage.

The traveler may not make any irreversible modifications, either inside or outside the vehicle, without the company's prior agreement. The traveler is required to check and monitor the levels of all vehicle fluids: engine oil, water, wastewater, power steering fluid, etc.

Windscreen cleaner and engine coolant. When necessary, the traveler must carry out this maintenance and replace the fluids.

The traveler must regularly check the tire pressure. As soon as necessary, the tires must be reinflated to the levels indicated in the vehicle's operating and maintenance guide provided by the manufacturer. This document must be given to the traveler by the company upon delivery of the vehicle.

The renter must replace any vehicle equipment damaged during the rental period. This includes, but is not limited to, windshield wipers, toilet paper, and light bulbs. The renter is responsible for all damages caused by their actions, negligence, or the negligence of third parties during the rental period. The renter is solely responsible for all damages resulting from refueling with the wrong type of fuel, or from accidentally refueling with water or water.

The traveler assumes criminal responsibility for all traffic violations detected by the police during the rental period. Penalties (fines, points deductions, etc.) are the sole responsibility of the traveler for any violations reported during the rental agreement period. The company reserves the right to send the relevant documents (identity document and driver's license) to the competent authorities for the issuance of fines to the rental agreement holder responsible for the violation, upon presentation of the evidence of the violation received by the company.

When the repair estimate(s) are less than the deductible, the insurance company will not request a vehicle inspection. The same applies to damages not covered by the insurance. In both cases, the cost of repairs will be the sole responsibility of the passenger if they are at fault, upon presentation of a repair estimate or invoice.

However, in the case of damage to a vehicle over 10 years old (and whose damaged part has not been replaced in the last 10 years), an obsolescence coefficient may be applied to distribute the cost of repairs between the company and the responsible passenger, based on the principle of the loss of value of an object due to its use, age, or technological advancements, resulting in a residual value. From the eleventh year onward, this distribution of the amount payable may be applied to the damaged components, up to 5% per additional year and up to a maximum of 50%. This distribution of costs between the company and the passenger will only apply in the absence of a vehicle inspection. Labor costs remain the sole responsibility of the passenger.

Furthermore, in the event of aggravation of damage, that is, when the damaged element already included visible damage in the vehicle condition check before the rental and it is impossible to repair said damage, leading to a mandatory replacement of the damaged element, it will not be possible to request an appraisal of the vehicle if it included excessively significant damage before the rental.

In the absence of a vehicle inspection, the company reserves the right to consider dividing the amount payable between the company and the passenger, depending on the extent of the initial damage, up to a maximum of 50% between the company and the passenger. If there is insufficient supporting documentation (photo, video) to estimate the initial damage, the cost of the replacement will be borne exclusively by the passenger.

For any damage, repair of the damaged item(s) will always be prioritized over replacement. However, if the damaged item(s) are irreparable, they will have to be replaced with new ones.

This applies even when the damage is to a single part or component that cannot be repaired or replaced. If a minor break renders the equipment unusable, it must be replaced entirely. The cost of replacement will be borne exclusively by the responsible party, except when the broken item is more than 10 years old. In this case, an obsolescence principle applies from the eleventh year onwards, at a rate of 5% for each additional year, up to a maximum of 50% of the cost shared between the company and the traveler. Labor and VAT are the sole responsibility of the traveler.

In the event of a rental interruption due to a vehicle breakdown or an incident where the traveler is at fault or cannot be determined, the traveler will not be entitled to a refund. Therefore, if the traveler wishes to use a replacement vehicle to continue their trip, they will be responsible for all costs associated with the new booking, including any related expenses and the new security deposit.

The deposit is intended to cover possible expenses arising from damages, accidents, misuse of the vehicle, the amount of the insurance deductible, excess mileage, fuel, cleaning, delays in return or any other amount owed by the traveler within the framework of the rental agreement.

The management of the deposit is subject to the signing of the rental agreement and the vehicle condition control sheet, both at the time of collection and return.

Modality according to contracted rate

Basic Rate
The traveler must provide a deposit of 800 €, which will be managed by card blocking, bank transfer or cash, as previously agreed between the parties.
Failure to provide the deposit at the time of departure will entitle the company to cancel the rental without the right to a refund.

Flex and Top Rates
These rates will not require the establishment of a traditional prior deposit.

However, the traveler expressly authorizes the company, By accepting this contract, you agree to charge the bank card provided during the booking or rental process in order to cover any amount arising from:

• Damage or defects to the vehicle
• Application of insurance franchises
• Exceptional cleanliness
• Fuel shortage
• Excessive mileage
• Delays in the return
• Fines, tolls, or penalties
• Any other breach of contract

These charges will always be made after assessing the damage or incident and notifying the traveler.

Refund and regularization

If the vehicle does not present any anomalies, the company will proceed to release the deposit (in the case of Basic rates) or close the file without charges (in Flex and Top rates) within a maximum period of 24-48 hours from the return.

In the event of damage or incidents, the company may withhold all or part of the corresponding amounts until the final cost of repair or compensation is determined.

The traveler will remain responsible for any fines, tolls, or penalties received after the end of the rental period corresponding to the period of use of the vehicle.

Acceptance

By signing the contract or accepting the conditions during the booking process, the traveler declares that they have been informed and expressly accepts the conditions for managing the deposit and, where applicable, the authorization of charges on their bank card in accordance with the provisions of this article.

Amicable resolution is the best option for quickly handling any damages or breach of contract. The guarantee and the guidelines in these clauses allow the parties to reach an amicable solution.

If the matter cannot be resolved amicably, either party, company and/or traveler, may initiate the proceedings before a competent court. For disputes and litigation involving amounts less than €4,000, the parties to the contract may resort to a local court.