1. VanVaz Rates
Choose the level of flexibility, coverage and service that best suits your trip.
| Fee | Price / Conditions | Exchanges and returns | Insurance and bond | Includes |
|---|---|---|---|---|
| BASIC | Base price |
Date change: €80 Non-refundable |
Franchise: €1,500 Deposit: €800 |
Auto check-in / out |
| Flex | Basic + €25/day |
Free exchange up to 72 hours before Non-refundable |
Franchise: €600 Without traditional bail |
Towels + additional driver Auto check-in / out |
| Top | Basic + €35/day |
Free exchange up to 72 hours before Refund up to 72 hours before |
Franchise: €0 Without traditional bail |
In-person check-in Towels + additional driver Post-trip cleaning* |
* The traveler must always empty the water tank.
What is the difference between Basic, Flex and Top?
All three rates include campervan rental and insurance, but they vary in flexibility, deductible, deposit, and included services.
• Basic: the most economical option, with a deposit of €800, a deductible of €1,500 and date changes for €80.
• Flex: adds €25/day to the Basic price, reduces the excess to €600, does not require a traditional deposit and includes towels and an additional driver.
• Top: Add €35/day to the Basic price, eliminates the excess, does not require a traditional deposit, includes face check-in, towels, additional driver and post-trip cleaning.
2. Reservations, changes and cancellations
You can check the online calendar, compare models, choose dates, and select the rate that best suits you. Upon completing your booking, you will receive a confirmation email with the dates, model, and price.
Yes. The conditions depend on the contracted rate.
• Basic: Date change available with a management fee of €80.
• Flex and Top: free change up to 72 hours before the start of the trip.
• Up to 2 changes are allowed up to 72 hours before the trip.
• If the new rental price is higher, you pay the difference. If it's lower, no refund is given.
Write to us at hola@vanvaz.com or contact your VanVaz advisor indicating the reservation number, the name of the main tenant and the change requested.
Yes, but the refund depends on the fare.
• Basic and Flex: non-refundable rates.
• Top: Allows a refund when the cancellation is requested up to 72 hours before departure.
When applicable to the Top rate, the refund will be issued via the same payment method used. If the payment was made by bank transfer, we will need your IBAN.
Yes. The same cancellation conditions apply as to the main booking, depending on the rate purchased.
3. Prices, payment and deposit
The price depends on the model, season, and selected rate. Prices start from €89. Up-to-date information is available on the website and on each vehicle's page.
100% of the amount is paid at the time of booking to confirm and block the camper on the selected dates.
You can pay by credit card or bank transfer. According to the provided FAQs, these methods do not incur any additional costs.
The deposit is a guarantee associated with the reservation.
• Basic: €800 deposit, managed as a guarantee at the start of the trip.
• Flex and Top: do not require a traditional deposit. If there is any damage or incident, the corresponding charge can be processed through the associated card, after assessment and notification.
After the campervan is returned, it is inspected. If everything is in order, the deposit is released within 48 hours for Basic rate campers. For self check-out campers, the inspection can be carried out after delivery.
4. Insurance, deductible, damages and fines
All campers include insurance. The level of coverage depends on the rate.
• BASIC: €1,500 deductible for damages.
• Flex: €600 deductible for damages.
• Top: €0 franchise.
The FAQs indicate that all rates include liability insurance, roadside assistance throughout Europe, and theft protection.
This is the maximum amount you would be responsible for in the event of covered damages, according to the terms of the policy and insurance. The lower the deductible, the lower your financial risk in this regard.
The damage is assessed through an estimate or workshop inspection. VanVaz informs the customer before processing the charge.
Any fines, penalties, or infractions incurred during the rental period are the driver's responsibility. VanVaz charges a €39 administrative processing fee for handling these matters with the authorities.
Basic and Flex plans do not include refunds. Top plans allow refunds up to 72 hours before departure. If you need additional coverage for illness or other unforeseen personal events, the FAQs suggest purchasing external insurance.
5. Requirements for renting and driving
To drive a VanVaz you must be over 25 years old and have a type B driving license with at least 1 year of experience.
Yes. If you are coming from outside the European Union, you will need an international driving permit and your original driving license. The same age and experience requirements apply.
The additional driver is included in the Flex and Top rates. In any case, drivers must provide the required documentation and comply with applicable driving requirements.
6. Models, seats and equipment
The FAQs describe three models:
• Maxi Camper: designed for couples or couples with a small child.
• Trail Van: compact, versatile and with automatic transmission.
• Desert Van: more complete range, geared towards families or longer trips.
It depends on the vehicle.
• Maxi Camper: up to 3 people.
• Trail Van: 2 people.
• Desert They go: up to 4 people, recommended for 2 adults and 2 children.
The equipment depends on the model and rate, but generally includes a kitchen and utensils, basic camping equipment, and practical everyday items. Depending on the rate, towels and an additional driver may be added.
Not currently.
Yes. The available extras are shown during the booking process depending on the model chosen.
7. Pets and traveling with children
Yes. The additional cost is €60 per booking and includes a deep cleaning afterwards.
Yes. The range includes models designed for couples with one child and for families. You should choose the model that best suits the number of occupants and available seats.
8. Pick-up, check-in and return
It depends on the rate.
• Basic and FlexSelf check-in. The documentation is completed online beforehand, and the camper is collected using the instructions and code provided.
• Top: face-to-face check-in with a VanVaz advisor, who explains how the vehicle works and answers any questions.
Standard check-in is from 2:00 PM. Pick-ups outside of standard hours may incur an additional charge.
Standard check-out is until 12:00 pm. Basic and Flex rooms use self check-out; in Top rooms, check-out is in person within the indicated hours.
Obligations depend on the rate.
• Basic and Flex: clean interior, full fuel tank and water drained.
• TopPost-trip cleaning is included, but the traveler must empty the water tank.
The team will inspect the vehicle after its return. If any damage or issues are detected, the customer will be notified and the corresponding charge will be processed according to the assessment.
9. Duration, mileage and inter-island travel
All rentals include unlimited mileage.
Yes. The FAQs indicate a minimum of 3 days in high season and 2 days in low season.
Yes. For rentals longer than 29 days, VanVaz prepares a personalized proposal with special conditions.
Yes. You must return the camper to the same pick-up point. If you plan to travel between islands, VanVaz recommends communicating your route in advance so they can advise you.
10. During the trip: assistance and incidents
You will have access to explanatory videos of the model and direct support via WhatsApp or email from the VanVaz team and your advisor.
The FAQs indicate 24/7 roadside assistance in Europe and direct contact with your VanVaz advisor.
• Contact support or your advisor.
• Take photographs of the damage.
• Send them to hola@vanvaz.com.
• If there is an accident, complete the accident report form available in the glove compartment and send it along with the photographs.
11. Your VanVaz Advisor
From the time of booking, you will be assigned a contact person to help you with questions about the camper, route recommendations, travel tips, and support during your experience.
Yes. The team can help you plan your route and recommend places, restaurants, and experiences.
HOLA@VANVAZ.COM
For changes, cancellations, documentation and issues related to your booking.
I have more questions, shall we talk?
If you still have any questions, please contact us through our contact page and we will help you.