VanVaz Rates
Choose how you want to travel… we adapt to you.
Basic – The essentials to start your adventure
- Self check-in and self check-out
- Date change available (additional cost of €80)
- Non-refundable fee
- Deposit of €800
- Basic coverage with deductible included (€1500)
Ideal if you have your dates set and are looking for the most economical option.
Flex – More comfort and flexibility for your trip
- Self check-in and self check-out
- Free date changes up to 72 hours in advance
- Non-refundable fee
- Personal towels included
- Additional driver included
- No bond required
- Basic coverage with deductible included (€1500)
Perfect if you want to travel with greater peace of mind and share the driving.
Top – The most complete VanVaz experience
- In-person check-in with a VanVaz advisor
- Free date changes up to 72 hours in advance
- Refund option available*
- Personal towels included
- Additional driver included
- Post-trip cleaning included**
- No bond required
- Full coverage included (maximum peace of mind during your trip)
For those looking to travel worry-free and enjoy the experience to the fullest.
*Not applicable in case of non-appearance without prior notice.
**Dirty water disposal is not included and must be done by the traveler.
Reservation changes
Can I change my VanVaz reservation?
Yes, we adapt to your trip.
Depending on the rate you have chosen, you can modify your booking under different conditions:
- BASICDate change available at a cost of €80
- Flex and TopFree change up to 72 hours before the start of the journey
Because we know plans can change… and we want to make it easy for you.
How can I change my reservation?
It's very simple:
Write to us at hola@vanvaz.com or contact your VanVaz advisor indicating:
- Reservation number
- Name of main tenant
- Changes you wish to make
We will send you the new confirmation as soon as possible.
Are there any costs to change my booking?
It depends on your plan:
- BASIC: management fee of €80
- Flex and TopFree exchange up to 72 hours before
If the new rental has a higher price, you will only pay the difference.
If it's a minor... there's no refund, but we'll give you a little something.
Can I modify my reservation more than once?
Yes, we want you to enjoy the process without worries.
- You can perform up to 2 modifications up to 72 hours before the trip
- After these changes, it will no longer be possible to cancel for free.
Cancellation
Can I cancel my VanVaz reservation?
We know that plans sometimes change… and here it also depends on your rate:
- Basic and Flex: they do not allow refunds
- Top: allows refund*
The more flexibility you need, the more we recommend opting for the Top rate.
How can I cancel my reservation?
Just write to us at hola@vanvaz.com or your VanVaz advisor with:
- Reservation number
- Name of main tenant
And we'll take care of the rest.
We do not charge management fees, but the terms depend on your tariff:
- Basic and Flex: do not include refund
- Top: includes refund, except in case of no-show without notice
Can I cancel extras or additional equipment?
Yes, you can cancel them under the same conditions as your main booking, depending on the rate you purchased.
If your plan allows it (Top Plan):
- It will be done using the same payment method used
- If it was a bank transfer, we will need your IBAN
Damages and insurance
What coverage is included in my VanVaz reservation?
At VanVaz we want you to travel with peace of mind from minute one.
All our campers include insurance, but the level of coverage depends on the plan you choose:
- BASIC
- Basic coverage with a €1500 deductible for damages.
- Bail 800 €
- Flex
- Basic coverage with a €1500 deductible for damages.
- Top
- Full coverage included (maximum peace of mind during your trip)
You choose the level of protection you want to travel with.
What does coverage with a deductible mean?
Basic coverage includes comprehensive insurance with €1,500 deductible for damages.
This means that, in the event of an incident, that would be the maximum amount to be covered.
If you prefer to reduce or eliminate that deductible, you can do so during the booking process.
Yes, you can travel with even greater peace of mind with our additional packages:
- Advanced → reduces the franchise to 600 € (€15/day)
- Complete → eliminates the franchise (0 €) (€25/day)
Recommended if you want to avoid unexpected events and travel without worries.
What does the full coverage of the Top rate include?
The Top rate is designed so you only have to worry about enjoying yourself:
- No franchise worries
- Greater protection against potential damage
- A more comfortable and safe experience
It's the ideal option if you're looking to travel with complete peace of mind.
What other coverages are included?
All our rates also include:
- Liability insurance
- Roadside assistance throughout Europe
- Anti-theft protection
Do I need additional cancellation insurance?
It depends on the rate you choose:
- Basic and Flex: do not include refund
- Top: includes possibility of refund*
If you want maximum protection before and during your trip, the ideal combination is Top rate + full coverage.
If you need extra coverage for personal reasons (illness, unforeseen events, etc.), you can take out an external insurance policy.
*Not applicable in case of non-appearance without prior notice.
VanVaz reservation
Your online campervan reservation
Booking your VanVaz is just the first step… we'll guide you through the whole process.
Once you complete your booking, you will receive a confirmation email with all the details of your trip (dates, model, amount, etc.).
From there, we will send you a series of emails so that you can complete your information before the trip:
- Upload of ID card or identity document
- Driver's license
- Information required for the contract
This process is key to streamline check-in and check-out, and comply with regulations (just like in any tourist accommodation).
In addition, you will receive:
- Video instructions for your camper model
- Detailed information for collection
- Direct contact with your VanVaz advisor (email or WhatsApp) to help you with everything you need
We have different models to suit your type of adventure:
- Mini Camper
- Maxi Camper
- Desert Camper (high-end)
Prices vary depending on the model and season, with options available from €69.
In addition, you can choose the rate that best suits you:
- BASIC: the most economical option
- Flex: more comfort and flexibility
- TopA complete and worry-free experience
You will find all the updated information on our website and in each vehicle listing.
Is it possible to rent for more than 29 days?
Yes, and it also comes with a prize.
If you want to extend your adventure beyond 29 days, we will prepare a personalized proposal with special conditions.
Is there a minimum rental period?
Yeah:
- Peak season: minimum 3 days
- Off-season: minimum 2 days
Although we already warned you… you'll probably want to stay longer.
Which islands can I travel to with a VanVaz?
You can move between islands and experience it to the fullest.
There is only one condition:
You must return the camper to the same collection point.
If you're planning to travel between islands, tell us your route and we'll advise you.
From what age can I rent a VanVaz?
To drive a VanVaz you need:
- Have more than 25 years
- Type B driving license with at least 1 year old
The additional driver is included in the fares. Flex and Top.
Can I drive with an international driving permit?
Yes, if you are coming from outside the EU:
- You will need an international driving permit
- And your original permit
The age and experience requirements are the same.
How many kilometers are included in the rental?
All our rentals include unlimited mileage
No limits. No worries. Just enjoy.
How can I check availability and book?
You can do it directly on our online calendar:
- View available dates
- Compare models
- Choose your plan
Collection and return
At VanVaz we adapt to your way of traveling.
Depending on the rate you choose, the process will be different:
- Basic and Flex → Auto check-in
Before your arrival:- We will ask you for documentation (ID card, driver's license, etc.)
- You will complete everything online.
So, when you arrive:
-
- Your camper will be ready outside our facilities.
- You will have access via lock and code
- You can pick it up at your own pace, even outside of business hours.
- Top → In-person check-in
- You will be greeted by a VanVaz advisor
- He will explain the complete operation of the camper.
- He will answer all your questions in person.
Whether you choose self check-in or in-person check-in, you will always have:
- Explanatory videos of your model
- Direct support via WhatsApp with our team
- Standard check-in: from 2:00 PM
Any collection outside of these hours will incur an additional cost.
We recommend sticking to the schedule to optimize the cost of your booking
Our goal is for you to travel worry-free:
- You have direct support from your VanVaz advisor.
- The entire process is explained in the video.
- Using the camper is simple and intuitive.
How does the refund process work?
The return process is quick and easy, but there are a few important points:
- Standard check-out: until 12:00
- Outside of these hours → additional cost
What should I keep in mind when returning the camper?
It depends on your plan:
- Basic and Flex
- Return the camper clean (interior)
- Fuel tank full
- Water draining completed
- Top
- Post-trip cleaning included
- You will only have to take care of emptying the water
We want you to enjoy every last moment, without unnecessary worries.
How is the check-out performed?
- Basic and Flex → Auto check-out
- You leave the camper as instructed
- Our team will inspect the vehicle later.
- Top → In-person check-out (during business hours)
- Review with you right now
- Handover of keys and closure of service
In the case of self check-out, if any damage is detected, it will be communicated later and managed through your card.
What happens to the deposit after it is returned?
Once the camper has been checked:
- If everything is in order → the bail is released
- If there is any damage or incident → it will be reported and the corresponding charge will be applied
Useful information for your trip
From the moment you make your reservation, you're not traveling alone.
You will be assigned a VanVaz Advisor, who will be available to help you with everything:
- Questions about your camper
- Route recommendations
- Travel tips
- Support throughout your adventure
You will have direct contact via WhatsApp or email for anything you need.
Can I get help organizing my trip?
Of course.
Our team can help you to:
- Plan your route
- Discover special places
- Recommend restaurants and experiences
Just write to us… and we'll start designing your adventure.
Who do I contact in case of an incident or accident?
We want you to travel with peace of mind, even in the face of unexpected events.
- 24/7 Roadside Assistance (Europe)
- Direct contact with your VanVaz advisor
In case of an incident:
- Contact support or your advisor
- Take photos of the damage
- Send them to hola@vanvaz.com
If there is an accident:
- Fill out the accident report form (in the glove compartment)
- Send it along with the photos
We are with you at all times.
The deductible is the maximum amount you would have to pay in case of damage to the vehicle.
- Basic coverage → deductible of up to 1.500 €
- You can reduce it with extras:
- Advanced → €600
- Complete → €0
The lower the deductible, the greater the peace of mind during your trip.
How are the damages calculated?
In case of an incident:
- The cost is assessed through a quote/workshop
- We will inform you before making any charges.
Always with transparency.
What is bail and how does it work?
The deposit is a guarantee associated with your booking.
Depending on the rate:
- BASIC
- Bail 800 €
- It is blocked or managed as a guarantee for the vehicle.
- Flex and Top
- They do not require a traditional bond.
In these cases, if there is any damage or incident, it will be handled directly by charging the card, after assessment and communication with you.
When is the deposit returned or the review closed?
- The camper is checked after its return
- In self check-out, the review is done later.
- If everything is correct → no charge is made
If there are any issues, you will always be notified beforehand.
MODELS AND EQUIPMENT
PAYMENT AND GUARANTEE
CLAUSES
I have more questions, shall we talk?
If you still have any questions, please contact us through our contact page and we will help you.