GENERAL RENTAL TERMS AND CONDITIONS FOR CAMPER VEHICLES

1. IDENTITY, PURPOSE AND SCOPE

These General Terms and Conditions govern the rental of camper vehicles offered by META MOBILITY, S.L., under the VanVaz trading name (hereinafter, “VanVaz” or the “Rental Company”), through its website and, where applicable, by direct booking.

The specific terms of each booking -vehicle, model, dates, pick-up and return location, price, rate, insurance coverage, excess, security deposit or guarantee, drivers, extras and any other contracted services- will be those displayed before payment and will form part of the contract.

The vehicle is intended exclusively for private, personal, tourist and leisure use. Paid carriage of passengers or goods, competitions, sporting events, driving instruction, towing other vehicles, unlawful activities, or uses incompatible with the nature and characteristics of the vehicle are excluded.

2. BOOKING, FORMATION OF THE CONTRACT AND PAYMENT

The booking will be deemed confirmed once the customer completes the booking process, expressly accepts these General Terms and Conditions and the corresponding payment is confirmed.

The booking price must be paid in full (100%) at the time of booking in order to confirm and reserve the vehicle for the selected dates.

Accepted payment methods are card and bank transfer, with no additional charges for using those methods, unless another legally permissible condition is disclosed before the booking is completed.

Before the booking is finalised, VanVaz will clearly display the vehicle, dates, selected rate, total price, amendment and cancellation policy, insurance and excess, security deposit or guarantee, extras and any other known charge applicable to the booking.

Acceptance will be given by means of an unticked checkbox. The final booking button must make it unambiguous that the booking entails an obligation to pay. After the booking is completed, VanVaz will send the customer a confirmation email containing the main booking details and the applicable contractual documentation.

3. BASIC, FLEX AND TOP RATES

The option selected during the booking process will determine the level of flexibility, included services, coverage, excess and applicable guarantee. The key terms are as follows:

Rate	Price	Handover	Date changes	Cancellation	Excess	Guarantee
Basic	Base price	Self check-in / self check-out	€80 per change	Non-refundable	€1,500	€800
Flex	Basic + €25/day	Self check-in / self check-out	Free up to 72 h before	Non-refundable	€600	No traditional security deposit
Top	Basic + €35/day	In-person check-in / in-person check-out during service hours	Free up to 72 h before	Refund up to 72 h before	€0	No traditional security deposit

The Flex and Top rates include personal towels and one additional driver. The Top rate also includes standard post-trip cleaning, but does not include emptying the waste-water tanks, which is always the Renter’s responsibility.

“Full coverage” under the Top rate means a €0 excess for claims covered by the applicable insurance policy. It does not extend insurance coverage to damage or situations expressly excluded by the policy or by these Terms and Conditions, particularly those resulting from prohibited use, negligence or driving outside authorised roads or areas.

4. RENTAL PERIOD, MILEAGE, PICK-UP AND RETURN

The rental period will be as stated in the booking. As standard, check-in is available from 14:00 and check-out must be completed by 12:00, unless a different time is confirmed in the booking.

Pick-ups or returns outside the standard hours may be subject to an additional charge. Where this option is offered, the amount must be disclosed to and accepted by the customer before it is booked. If no amount has been accepted in advance, no automatic penalty will apply, without prejudice to any actual and proven loss caused by a delay attributable to the Renter.

All VanVaz rentals include unlimited mileage, so no excess-mileage charge will apply.

For Basic and Flex rates, pick-up and return are carried out by self check-in and self check-out. The customer must complete the requested documentation in advance and follow the access, collection and locking instructions provided by VanVaz. The final vehicle inspection may take place after return, and any issue identified will be communicated afterwards.

For the Top rate, check-in will be in person with a VanVaz adviser and check-out will also be in person when it takes place within the available service hours.

5. AUTHORISED DRIVERS AND DOCUMENTATION

The vehicle may only be driven by persons identified and authorised in the booking or contract.

To drive a VanVaz vehicle, the driver must be over 25 years of age, hold a valid category B driving licence and have held that licence for at least one year, without prejudice to any additional requirements imposed by the applicable insurance policy, which must be communicated before the booking.

Drivers from outside the European Union must provide, where required, an international driving permit together with their valid original driving licence.

One additional driver is included in the Flex and Top rates. Under any other rate, only persons expressly listed as authorised drivers may drive the vehicle.

After booking, the customer must provide the documentation required to formalise the contract, including an identity document and driving licence for each authorised driver.

6. TERRITORY, VEHICLE USE AND PROHIBITIONS

The vehicle may be used within the territory authorised in the booking. Travel between islands is permitted where compatible with the booking, but the vehicle must be returned to the same pick-up location unless otherwise agreed in writing with VanVaz.

Unless VanVaz has given prior written authorisation, driving is expressly prohibited on:

• beaches, dunes and sandy tracks;
• dirt roads or tracks, or any unpaved surfaces, including agricultural or forest tracks;
• ravines, watercourses, volcanic areas or undeveloped terrain;
• protected areas or any surface not intended for normal use by a passenger car or camper van.

Any damage and any rescue, towing, recovery or transport costs resulting from driving in these areas will be borne by the Renter where they arise from a breach of this prohibition and may be excluded from insurance coverage.

It is also prohibited to drive under the influence of alcohol or drugs, use the vehicle in competitions or unauthorised activities, overload it, carry hazardous materials, transfer or sublet it, tow other vehicles, or carry out any activity that compromises its safety or lawful use.

7. PETS, EQUIPMENT AND EXTRAS

Pets are allowed when the corresponding service is booked. The pet surcharge is €60 per booking and includes a subsequent deep clean related to the presence of the animal.

Available extras and additional equipment will depend on the model and booking. The price and conditions of each extra will be shown before it is booked.

Any loss, breakage or damage to keys, documents, accessories or equipment attributable to the Renter may be charged at the actual, duly evidenced cost of replacement or repair.

8. HANDOVER, CONDITION AND RETURN REQUIREMENTS

VanVaz will hand over the vehicle in appropriate operating, safety and cleanliness condition. Its condition may be documented by means of a checklist, photographs or video. Before starting the trip, the Renter must report any damage or anomaly not recorded in the handover inspection.

The vehicle must be returned at the agreed place, date and time, together with the keys, documents and accessories, allowing for ordinary wear and tear resulting from proper use.

8.1. Basic and Flex

Under the Basic and Flex rates, the vehicle must be returned with the interior clean, the fuel tank full and the water tanks emptied in accordance with VanVaz instructions.

8.2. Top

Under the Top rate, standard post-trip cleaning is included. In all cases, the Renter must empty the waste-water tanks before returning the vehicle.

The included cleaning does not cover damage, burns, permanent stains, abnormal waste, breaches of the usage rules or situations exceeding normal cleaning. Where extraordinary professional cleaning is required for a reason attributable to the Renter, the actual professional cost may be charged upon provision of supporting evidence.

9. OBLIGATIONS DURING THE RENTAL

The Renter must take proper care of the vehicle, lock it correctly when unattended, take reasonable anti-theft precautions and pay attention to the vehicle’s warnings and indicator lights.

The Renter must stop driving where continuing could worsen a fault and, where reasonably necessary, carry out the basic checks indicated by VanVaz or the manufacturer.

The Renter will be liable for damage resulting from incorrect refuelling, putting fuel into water tanks, putting water into the fuel tank, or equivalent misuse.

Any irreversible modification to the interior or exterior of the vehicle is prohibited without VanVaz’s prior written authorisation.

10. ACCIDENTS, BREAKDOWNS AND ASSISTANCE

VanVaz provides 24/7 roadside assistance in Europe in accordance with the terms of the contracted coverage. This coverage does not, in itself, extend the authorised territory of use of the vehicle.

In the event of an incident or accident, the Renter must:

1. contact roadside assistance or their VanVaz adviser immediately;
2. take sufficient photographs of the damage and the circumstances;
3. send the photographs and available information to hola@vanvaz.com;
4. in the event of an accident involving third parties, complete the accident statement form available in the vehicle and send it together with the photographs.

Except in an emergency that makes prior approval impossible, no repairs may be carried out without VanVaz’s prior authorisation. Costs arising from normal wear and tear, mechanical defect or maintenance attributable to VanVaz will be borne by VanVaz; costs arising from negligence, improper use or breach of contract will be borne by the Renter.

11. LIABILITY FOR DAMAGE, RESCUE AND VEHICLE DOWNTIME

The Renter will be liable for damage that is a direct consequence of their actions, negligence, improper use or breach of contract, including damage caused by driving on prohibited terrain or continuing to drive after a mechanical warning where doing so worsens the damage.

Where objectively and documentary evidenced, the necessary costs of repair or replacement, transport, rescue, towing, recovery, assessment and other expenses directly arising from the breach may be charged to the Renter.

Where damage attributable to the Renter results in the vehicle being taken out of service, VanVaz may claim the financial loss actually suffered during the period strictly necessary for repair. That loss must be calculated objectively and justifiably, taking into account the ordinary income lost in relation to the vehicle and avoiding automatic amounts that do not correspond to actual loss.

Where technically and economically reasonable, VanVaz will prioritise repairing the affected item rather than replacing it. The existence, cause and value of damage may be evidenced by photographs, video, estimates, invoices, technical reports, expert assessments or other appropriate means.

12. INSURANCE AND EXCESS

All bookings include insurance, third-party liability cover, roadside assistance under the terms of the policy and theft protection. The level of coverage and excess will depend on the rate booked:

• Basic: €1,500 excess for covered damage.
• Flex: €600 excess for covered damage.
• Top: €0 excess for damage covered by the policy.

The excess is the amount that the Renter may be required to bear in relation to covered damage, within the terms and limits of the policy. Damage excluded from insurance, or resulting from excluded conduct, may be claimed from the Renter regardless of the excess where it is attributable to the Renter.

13. SECURITY DEPOSIT AND GUARANTEE BY RATE

13.1. Basic rate

The Basic rate requires an €800 security deposit. It may be arranged by card hold/pre-authorisation or bank transfer, as agreed or indicated for the booking. Failure to provide the required security deposit will prevent handover of the vehicle and may result in cancellation of the rental in accordance with the booked rate.

13.2. Flex and Top rates

The Flex and Top rates do not require a traditional upfront security deposit. However, the Renter must keep a valid payment method linked to the booking and accepts the secure retention of the payment identifier and any subsequent charges properly due under the following clause.

13.3. Release or completion of the post-return inspection

The vehicle will be inspected after return. If no irregularities are found, the security deposit under the Basic rate will be released within a maximum of 48 hours and, under Flex and Top, the inspection will be closed without charges. The time it takes for a bank release to appear may depend on the card issuer.

If damage or other issues are identified, VanVaz may retain all or part of the affected guarantee until the corresponding cost has been determined, informing the Renter of the issue and its valuation.

14. PAYMENT METHOD TOKENISATION AND SUBSEQUENT CHARGES

By making a booking, the Renter expressly authorises META MOBILITY, S.L. (VanVaz), through Stripe Payments Europe, Ltd. or another duly authorised payment service provider, to retain a secure identifier or token for the payment method used during the booking process.

VanVaz does not store the full bank card details. These are held by the payment service provider in accordance with the applicable security standards and regulations.

The Renter expressly authorises VanVaz to initiate subsequent charges to the tokenised payment method, including merchant-initiated transactions where applicable, provided that they arise directly from obligations under the contract. These may include:

• damage or defects attributable to the Renter and not covered by insurance;
• applicable excess amounts;
• extraordinary cleaning not included in the rate;
• missing fuel where the rate requires the tank to be refilled, or costs arising from incorrect refuelling;
• loss or replacement of keys, documents, accessories or equipment;
• delays and out-of-hours services whose price was disclosed and accepted in advance;
• fines, tolls, penalties and the administration fee provided for in these Terms and Conditions;
• rescue, towing, transport or recovery costs attributable to the Renter;
• any other objective, evidenced and legally payable amount under the contract.

Whenever reasonably possible, and except where a legal obligation applies or the nature of the charge makes this impossible, VanVaz will inform the Renter in advance of the amount, reason and supporting documentation using the email address provided in the booking.

The authorisation will remain in force until all obligations arising from the rental have been finally settled. The Renter retains all rights available in relation to incorrect or improper charges.

15. FINES, TOLLS AND ADMINISTRATIVE PROCESSING

Fines, penalties, tolls, parking charges and other amounts generated during the rental period will be the Renter’s responsibility where legally applicable.

VanVaz may provide the competent authorities with the information required to identify the responsible driver. For each fine or penalty whose processing requires administrative handling by VanVaz, a €39 administration fee will apply, independently of the amount of the fine or penalty itself.

The Renter will remain responsible for fines, tolls or penalties notified after the rental has ended where they relate to the period during which the vehicle was at the Renter’s disposal.

16. BOOKING AMENDMENTS

Amendment requests must be submitted by email to hola@vanvaz.com or through the VanVaz adviser, stating the booking number, the name of the lead Renter and the requested changes.

Up to two booking amendments may be made, provided they are requested no later than 72 hours before the start of the trip and availability exists for the new dates or requested conditions.

The financial conditions are:

• Basic: each date change is subject to an €80 administration fee.
• Flex and Top: date changes are free of charge up to 72 hours before the start of the trip.
• If the new rental price is higher, the Renter must pay the difference.
• If the new rental price is lower, the price difference will not be refunded.

Once two amendments have been made, the booking will no longer qualify for free cancellation, even where the rate originally booked included that option.

17. CANCELLATION AND RIGHT OF WITHDRAWAL

As this is a vehicle rental service contracted for a specific date or performance period, the general fourteen-day right of withdrawal applicable to other distance contracts does not apply.

Cancellations requested by the Renter will be governed by the selected rate:

• Basic: non-refundable rate.
• Flex: non-refundable rate.
• Top: refundable where cancellation is requested up to 72 hours before the scheduled rental start time.

VanVaz will not apply any additional administration fee for cancellation. Extras or additional equipment may be cancelled under the same conditions as the main booking, according to the rate booked.

Where a refund is due under the Top rate, it will be made using the same payment method used for the booking. If payment was made by bank transfer, the customer must provide a valid IBAN for the refund.

Where VanVaz cancels the booking for a reason attributable to the company and cannot offer an alternative accepted by the customer, the amounts corresponding to services not provided will be refunded, without prejudice to any other rights available under applicable law.

18. EARLY TERMINATION

Without prejudice to the agreed rental period, VanVaz may terminate the contract with immediate effect where the Renter commits a material legal or contractual breach that significantly compromises the safety, integrity, recovery or lawful use of the vehicle.

Grounds for early termination may include, among others, driving by unauthorised persons, driving under the influence of alcohol or drugs, use in prohibited activities, driving on excluded terrain, unauthorised abandonment, serious negligent use, or use outside the authorised territory.

VanVaz may require the immediate return of the vehicle and claim any amounts due, damage and expenses directly resulting from the breach, within the limits permitted by law.

19. PERSONAL DATA PROTECTION AND GEOLOCATION

In accordance with Regulation (EU) 2016/679 and Spanish Organic Law 3/2018, the Renter’s personal data will be processed by META MOBILITY, S.L., as data controller, for the purposes of managing the booking, entering into and performing the contract, handling payments, incidents, insurance, fines, claims and legal obligations related to the service.

VanVaz will adopt appropriate technical and organisational measures to preserve the confidentiality, integrity and security of the data and will disclose it to third parties only where necessary to perform the contract, where required by law, or where another valid legal basis applies.

Data will be retained for as long as necessary to fulfil the purpose for which it was collected and thereafter for the periods required to address possible legal liabilities. Confidentiality obligations will continue to apply after the relationship ends where appropriate.

19.1. Geolocation

The Renter is informed that the vehicle may be equipped with a GPS geolocation system. Location data may be used for legitimate purposes related to vehicle security, theft prevention and location, assistance, recovery, incident investigation and monitoring compliance with the territorial or driving restrictions set out in the contract.

19.2. Rights

The data subject may exercise the rights of access, rectification, erasure, objection, restriction and portability, as well as any other rights recognised by applicable law, by contacting hola@vanvaz.com. A complaint may also be lodged with the Spanish Data Protection Agency (Agencia Española de Protección de Datos).

20. OTHER PROVISIONS

If any provision of these Terms and Conditions is declared ineffective, void or unenforceable, this will not affect the validity of the remaining provisions, which will continue to apply to the fullest extent legally possible.

Where appropriate, the affected provision will be replaced or interpreted in the valid manner that most closely reflects the purpose intended by the parties, without prejudice to consumer rights recognised by mandatory rules.

Failure by either party to exercise a right will not constitute a waiver of that right.

21. GOVERNING LAW, COMPLAINTS AND JURISDICTION

These Terms and Conditions are governed by Spanish law.

In the event of a dispute, the parties will first seek to reach an amicable solution through VanVaz’s customer service channels.

Where the Renter is a consumer or user, the courts and tribunals determined by mandatory procedural and consumer-protection rules will have jurisdiction.

Where the Renter is not a consumer and the law permits territorial jurisdiction to be agreed, the parties submit to the Courts and Tribunals of Es Canar, or to the nearest courts having jurisdiction under procedural law, waiving any other jurisdiction that might otherwise apply.

22. EXPRESS ACCEPTANCE DURING THE BOOKING PROCESS

☐ I declare that I have read and accept the VanVaz General Rental Terms and Conditions, including the selected rate, its amendment and cancellation conditions, the applicable security deposit or guarantee, and the secure retention of my payment method.

The checkbox must remain unticked by default and must be selected in order to complete the booking.

ANNEX I. OPERATIONAL TABLE OF RATES AND CHARGES

This table summarises the financial terms, which must be consistent with the information shown to the customer during the booking process.

Item	Amount / rule	Application
Booking payment	100% on booking	Card or bank transfer; no additional charge for the payment method.
Mileage	Unlimited	No excess-mileage charge.
Basic - surcharge	Base price	Reference rate.
Flex - surcharge	+€25/day	On top of the Basic price.
Top - surcharge	+€35/day	On top of the Basic price.
Basic security deposit	€800	Card hold/pre-authorisation, bank transfer or cash as specified for the booking.
Flex / Top security deposit	Not required	A tokenised payment method is retained for properly due charges.
Basic excess	€1,500	For covered damage, subject to the policy.
Flex excess	€600	For covered damage, subject to the policy.
Top excess	€0	For covered damage, subject to the policy.
Basic amendment	€80	Up to 72 h before; maximum 2 amendments.
Flex / Top amendment	€0	Up to 72 h before; maximum 2 amendments.
Basic / Flex cancellation	Non-refundable	No additional administration fee.
Top cancellation	Refund up to 72 h before	No refund under this policy after that deadline.
Pet	€60 / booking	Includes a subsequent deep clean related to the pet.
Fine administration	€39	In addition to the fine or penalty itself.
Extraordinary cleaning	Actual evidenced professional cost	Where it exceeds the standard cleaning included or required.
Keys / accessories	Actual replacement or repair cost	Subject to supporting evidence.
Attributable rescue / towing	Actual evidenced cost	Where it results from a breach or prohibited use.
Attributable downtime	Actual proven financial loss	Limited to the period strictly necessary for repair.
Out of hours	Price disclosed when the service is booked	No automatic penalty if not disclosed in advance.

ANNEX II. OPERATIONAL BOOKING POLICY

Rate	Cancellation	Change	Time limit	Max. changes	Check-in	Check-out
Basic	Non-refundable	€80 per change	Up to 72 h before	2	Self	Self
Flex	Non-refundable	Free	Up to 72 h before	2	Self	Self
Top	Refund up to 72 h before	Free	Up to 72 h before	2	In person	In person during service hours

For any amendment, if the new rental price is higher the difference must be paid; if it is lower, the difference will not be refunded. After two amendments, the booking will no longer qualify for free cancellation.

ANNEX III. RECOMMENDED TEXT FOR THE WEB CHECKOUT

1. Mandatory acceptance checkbox:

CHECKBOX TEXT I declare that I have read and accept the VanVaz General Rental Terms and Conditions, including the selected rate and its amendment and cancellation conditions, as well as the security deposit/guarantee policy and the authorisation to securely retain my payment method.

2. Before payment, the following must be displayed prominently: vehicle and dates, rate, total price, 100% payment, cancellation and amendment policy, insurance and excess, security deposit or absence of a security deposit, pick-up/return times and selected extras.

3. Recommended text for the final button: “Book and pay” or equivalent wording that unambiguously indicates the obligation to pay.

4. After booking: automatic email delivery of the confirmation, these Terms and Conditions and the financial summary of the booking.